Xpert Knowledge™
Get more value out of remote visual support. SightCall AI transforms service interactions into accurate, reusable multimedia knowledge.
Trusted by Brands Worldwide
Capture Expertise Before It’s Gone
Close the Service Gap
Automate Content Creation
Accelerate knowledge object creation, creating tutorials in minutes, not hours.
Unlock Tacit Expertise
Capture unspoken know-how — before it walks out the door.
Enable Shift-Left
Empower Tier 1 agents, customers, and field technicians to self-resolve.
How It Works
Step 1: Your Team Members
Capture Expertise Automatically
Service teams hold critical knowledge, but it’s usually lost when experts retire and in unstructured documentation. SightCall stops expert brain drain by automatically capturing remote visual support sessions and mobile videos uploads of workflow service expertise.
Every image, video, annotation, and interaction is captured automatically during real service work.
Step 2: SightCall AI
Turn Service Resolutions Into Usable Data
SightCall AI automatically turns the raw multimodal service data into useful, structured and accessible step-by-step multimedia tutorials, making expert knowledge easy to reuse across teams and service scenarios.
Tutorials are generated with AI using real expert service images, video, audio, and domain context.
Step 3: Managers & Organization
Govern AI Outputs. Improve Continuously. Accelerate Service Efficiency.
SightCall enables managers to review, edit, and approve tutorials in the Xpert Library before deployment. SightCall AI continuously improves knowledge quality over time, proposing knowledge improvements to existing tutorials based on newly capture service expertise.
Scale expert knowledge helping service teams perform their best, driving service efficiency that delivers leading service KPIs.
Ready to learn more?
Key Capabilities
Expertise-to-Knowledge Automation
Seamless end-to-end automation that captures tacit expert knowledge during live support interactions and transforms it into structured, AI-ready content and tutorials.
Intelligent Knowledge Refinement
Deliver rich multimedia knowledge format—combining video, annotations, images, audio, and metadata—to accelerate technician understanding and problem-solving.
Contextual Multimedia Authoring
Human in the loop feedback, edits, and redaction, user insights, that improve tutorial quality, usage, and strategic knowledge planning over time.
Precision Knowledge Delivery
Seamless distribution and accessibility of service expertise via Xpert Knowledge™ searchable library and live URLs shareable at the moment of service.
Learn more about Xpert Knowledge
Customer Spotlight
Leading Home Energy Solution Provider
The Challenge
Tier 1 agents were overwhelmed with complex battery diagnostics. Training took weeks, and call transfers were too frequent.
What Changed with Xpert Knowledge
- Creating visual tutorials based on actual Tier 2 calls
- Improving time to proficiency up to 30%
- Empowering Tier 1 to resolve more calls independently
Customer Results
30%
Improving time to proficiency
Ready for a demo?
See it to believe it.
Learn how SightCall transforms the way you serve.
