Turn every expert fix into trusted knowledge for your entire team.
Xpert Knowledge™ captures expertise from real service work and turns it into trusted, step-by-step guidance for technicians, support teams, and AI
The service expertise gap is growing
85%
of executives say knowledge loss is mission-critical
92%
of companies don’t capture critical knowledge before employees leave
25%
of global workers will be 55 or older by 2030
Use video intelligence to create
a sustainable service advantage
- Automate Content Creation
- Unlock Tacit Expertise
- Turn Service Resolutions Into Usable Data
Your experts should only have to solve a problem once. Xpert Knowledge™ captures proven solutions and makes them available across your entire service organization.
From real service work to trusted knowledge
Capture expertise
Capture knowledge from Remote Visual Support sessions, video recordings, training videos, and real service work as it happens.
Create knowledge
AI identifies key moments, organizes content, generates summaries, and creates searchable, step-by-step knowledge automatically.
Validate it
Experts review, edit, approve, and publish knowledge to ensure every answer is accurate, trusted, and ready to scale.
Put it to work
Trusted knowledge is delivered across your service ecosystem. Every employee benefits from the experience of your best experts.
Build a Smarter, Faster Service Organization
Accelerate Readiness
Reduce time-to-proficiency with visual guidance created from actual service work—not static manuals or outdated documentation.
Preserve Expert Knowledge
Capture tribal knowledge before it walks out the door and make proven expertise available to every technician, everywhere.
Improve First-Time Fix
Give technicians instant access to trusted guidance before they escalate or revisit. Resolve issues with greater confidence.
Reduce Manual Documentation
Replace hours of manual documentation with AI-generated multimedia assets that can be reviewed and published in minutes.
Scale Continuous Learning
Turn every service interaction into reusable training and troubleshooting content.
Build Trusted AI
Build governed, service-specific knowledge that powers intelligent search, AI assistants, and the next generation of service automation.
A living knowledge system built from real service work
Capture expertise
Xpert Knowledge™ captures service expertise from SightCall sessions, mobile video uploads, external recordings, and existing technical documentation. It automatically ingests the most relevant content into a centralized knowledge pipeline, helping organizations preserve frontline know-how without requiring technicians to manually document every resolution.
- Session ingestion
- External video import
- Enterprise AI integrations
AI structuring and generation
Xpert Knowledge™ uses AI to transform service recordings and technical content into structured, reusable multimedia tutorials. Automatically extracts issues, resolution steps, equipment context, images, and supporting metadata a create accurate knowledge assets.
- AI content generation
- Embedded video and images
- AI generated visual schematics
- Multimodal knowledge graph
Validation & improvement
Keep every knowledge asset accurate, trusted, and production-ready with expert validation, approvals, version control, and AI recombination for continuous refinement.
- Human review workflows
- Version history & approvals
- Tutorial lifecyle management
Discovery & application
Help support teams find the right answer in seconds with natural language search that understands service context—not just keywords.
- Natural language search
- Context-aware recommendations
- AI co-pilot expert assistant
- AI Expert Technician Mobile App
Impact & optimization
Every completed service interaction makes your knowledge smarter. Capture new expertise, connect with SightCall Insights, identify gaps, and continuously improve your service intelligence over time.
- Knowledge gap detection
- Adoption metrics
- Automatic content enrichment
Frequently asked questions about SightCall Xpert Knowledge™
What is SightCall Xpert Knowledge?
SightCall Xpert Knowledge is an AI-powered knowledge capture solution that transforms videos of real-world service interactions into searchable, trusted multimedia tutorials. It captures expert tribal knowledge during remote visual support sessions and turns it into reusable content that helps teams troubleshoot faster, train employees, and preserve critical expertise.
How does SightCall Xpert Knowledge work?
Xpert Knowledge automatically captures service expertise from SightCall sessions, including video, audio, images, annotations, and other visual data. You can also easily upload any other video recording your organization has into Xpert Knowledge. SightCall’s AI then structures that information into step-by-step multimedia knowledge assets that include the most relevant and helpful parts that can be reviewed, edited, and shared across an organization.
What types of knowledge can Xpert Knowledge capture?
Xpert Knowledge captures the practical, hands-on expertise of technicians and service teams, including troubleshooting procedures, repair workflows, equipment inspections, and best practices that are often difficult to document through traditional methods.
How does Xpert Knowledge help prevent knowledge loss?
As experienced technicians retire or leave an organization, valuable expertise can disappear with them. Xpert Knowledge captures that tribal knowledge during everyday service interactions. Recording of remote visual support sessions, mobile recordings of trainers, video recordings of process and/or documentation, and any visual capture of how a problem was solved using expertise. Xpert Knowledge then converts it into accessible knowledge assets that can be reused by new employees, support teams, customers, and AI Agent workflows.
Does Xpert Knowledge use AI to create tutorials automatically?
Yes. SightCall AI analyzes captured service data and generates structured tutorials that combine text, images, annotated visuals, video segments, and audio transcripts. Content managers can review and refine tutorials before they are published.
Can teams review and edit AI-generated knowledge content?
Yes. Xpert Knowledge includes human review workflows that allow content creators and managers to edit, approve, improve, and validate tutorials before they are shared with the broader organization.
Where is Xpert Knowledge content stored?
Generated tutorials are stored in a searchable Xpert Knowledge Library where users can find content by asking Xpert Knowledge AI natural questions or searching by title, equipment type, creator profile, creation date, and other available filters. Tutorials can also be shared through public links or integrated with other KMS, CRM, FSM, LMS, and AI systems.
Who can use Xpert Knowledge?
Xpert Knowledge supports multiple roles, including Field Technicians, Content Creators, Trainers, Technical Writers, and New Hires who capture expertise while service is delivered. Content Managers review and approve tutorials, and organizations can determine if any service team members, AI, and even customers can access published expert knowledge resources.
How does Xpert Knowledge improve field service and customer support?
By turning expert solutions into reusable knowledge, Xpert Knowledge brings trusted tribal expertise to the fingertips of technicians, agents, and customers helping them resolve issues faster and independently, while accelerating training and supporting more consistent service outcomes.
Is customer information protected when creating tutorials?
Yes. Xpert Knowledge automatically redacts PII and PHI from during the knowledge generation process. Additionally the workspace includes human-in-the-loop review and governance workflows so organizations can control what information is published. Sensitive information can be removed or sanitized during review, and customer data is not used to train any AI models.
Can Xpert Knowledge integrate with existing systems?
Yes. Xpert Knowledge supports exporting and sharing tutorials through integrations and APIs and a dedicated MCP server, allowing organizations to connect captured domain expertise with existing knowledge management, CRM, FSM, LMS, and AI/Agentic workflows across enterprise systems.
How is Xpert Knowledge different from a traditional knowledge base?
Traditional knowledge bases often rely on employees manually writing documentation. Xpert Knowledge captures knowledge naturally during real service work and uses AI to transform those interactions into structured, visual learning resources that are easier for teams to understand and apply. Xpert Knowledge connects these valuable knowledge assets to other Knowledge Bases and enterprise service systems to augment existing service ecosystem investment rather than replace.
The future of service
is better intelligence
Every service interaction should make your entire organization smarter.
SightCall VISION connects remote visual support, AI-powered knowledge capture and operational insights into one unified platform—helping your teams solve more today while continuously improving tomorrow.