Automate Multimedia Content Creation
Turn real service interactions into trusted training and support content, without the time, effort, and cost of creating it from scratch.
Your teams are already creating the knowledge you need. The challenge is turning it into something everyone can use.
Why is service expertise so difficult to scale?
Valuable knowledge gets lost in the work
Your experts solve difficult problems every day. But unless someone stops to capture and document what happened, much of that knowledge disappears when the interaction ends.
Creating useful content takes time
Traditional training and support content requires experts to step away from their regular work to document procedures, recreate scenarios, record videos, or work with content teams and production resources.
Content starts aging as soon as it’s published
Products, procedures, and equipment change. Expensive content can quickly become outdated, leaving teams with another asset to update, recreate, or stop trusting.
The old way of creating service content doesn't scale
Your experts have limited time. Your content teams have limited resources. Meanwhile, the need for current training and support guidance keeps growing.
Producing more content traditionally means dedicating more expert hours, documentation resources, and production budget to creating and maintaining it.
The opportunity is to create knowledge from work you’re already doing.
Turn everyday service work into reusable content
Capture the resolution as it happens
Capture video, images, conversation, annotations, and service context from real troubleshooting, repairs, training, and support interactions.
No separate recording session. No recreating the work later.
Turn real work into guidance
Use AI to transform captured interactions into structured, step-by-step multimedia tutorials with the visual context teams need to understand what to do.
Create useful content without starting another production project.
Let experts validate it
Give experts and content managers control to review, edit, approve, and publish guidance without rebuilding the asset from scratch.
Keep human expertise at the center without consuming more of your experts’ time.
Make it easy to find and reuse
Publish trusted guidance to a searchable knowledge library and connect it with the systems your teams already use.
Turn one resolution into knowledge that can support the next hundred.
From service interaction to finished content, without the traditional production process
Capture the work once.
Use it again and again.
Traditionally, creating a service tutorial meant planning the content, pulling an expert away from their regular work, recreating the procedure, recording it, editing the footage, and packaging it for distribution.
Xpert Knowledge starts with work that’s already happening.
Captured service interactions are automatically transformed into structured multimedia tutorials with video, images, transcripts, annotations, and step-by-step instructions.
Reduce the time, effort, and cost required to turn expertise into usable content.
AI does the production work.
Your experts remain the authority.
Xpert Knowledge automates the work of turning captured interactions into structured guidance. Your experts and content managers review, edit, and approve what gets published.
As products, procedures, and best practices change, new service interactions can become new source material, making it easier to keep guidance aligned with what’s actually happening in the field.
Create and refresh content without starting over every time something changes.
Create more service content
without creating more work
Reduce production costs
Turn captured service interactions into multimedia guidance without relying on traditional video production for every asset.
Give expert time back
Capture expertise during the work instead of asking experienced employees to recreate and document it later.
Keep guidance current
Create new content from current service interactions as products, procedures, and best practices evolve.
Scale what your best people know
Turn individual resolutions into reusable knowledge that can support technicians, trainers, support teams, customers, and AI.
Stop recreating work
just to document it
Capture it once. Turn it into trusted content. Make it available to everyone who needs it.