Bring live visual support into ServiceNow
Launch SightCall sessions directly from a ServiceNow case. Give agents and remote experts live visual context to guide troubleshooting, then automatically attach session information to the case.
Capabilities
Start video support from a case
Launch a SightCall remote assistance session within the ServiceNow console without switching to a separate application.
Guide technicians visually
Use live video with augmented reality and AI-assisted visual tools to help a technician identify and resolve an issue.
Attach session evidence to the case
Automatically associate collected session data, including photos, annotations and GPS coordinates, with the ServiceNow case.
Work within the agent environment
Deploy the SightCall interface in ServiceNow using the documented application and OpenFrame setup, with an optional Workspace Agent configuration.
From case to visual resolution, in one workflow
1. Open a ServiceNow case. The agent or expert starts SightCall from the case context.
2. Connect to the person on site. The agent uses live video to see the issue and provide guidance.
3. Troubleshoot together. Visual annotations and other remote assistance tools help clarify the next step.
4. Keep the case updated. Supported session data, including photos and annotations, is attached to the ServiceNow case.
Key Benefits
Diagnose issues with visual context
Help remote experts understand what is happening on site instead of relying only on verbal descriptions.
Keep service work connected
Start visual assistance in ServiceNow and keep supported session evidence associated with the case.
Extend expert support into the field
Give technicians access to remote expertise when a problem requires another set of eyes.