When your people can see the problem, they can solve it faster.
Connect FSEs, adjusters, customers, and support teams with experts through live remote visual support. Resolve issues faster, avoid unnecessary dispatches, and capture valuable service intelligence with every interaction.
Trusted by
Visual service makes every interaction more valuable
59%
reduction in time to repair on site
69%
decreased average resolution time
25%
increased CSAT
The biggest service challenge is lack of visibility
Whether you’re supporting technicians, customers, or claims, every decision is better when everyone can see the issue.
SightCall Remote Visual Support gives teams a shared visual view to diagnose faster, collaborate in real time, and resolve problems with confidence.
Every service interaction starts with visual context. SightCall turns that shared view into faster resolutions today and better service tomorrow.
More than a video call.
Built for service.
- Improve first-time fix
- Reduce escalations
- Fewer dispatches
- Build better service intelligence
See more.
Solve faster.
Launch a secure video session
Start a live visual support session directly from your CRM, field service platform, contact center, SMS, email, or QR code.
Diagnose together
Use live HD video, AR annotations, image capture, barcode scanning, and expert collaboration to quickly understand the issue and guide the next step.
Resolve with confidence
Give technicians, agents, adjusters, and customers the guidance they need to solve problems faster and get it right the first time.
Create value beyond the call
Every interaction becomes trusted visual data that powers documentation, training, operational insights, and future service improvements.
How top teams put
Remote Visual Support
to work
Turn visual context into better service
Resolve more issues remotely
Improve first-time fix rate
Multiply expert capacity
Reduce escalations
Deliver better customer experiences
Turn every interaction into service intelligence
Built for modern service organizations
Live Visual Collaboration
AR Guidance
No App Required
Documentation & Evidence Capture
Turn visual support
into business impact
Better visibility.
Better decisions.
Better service.
SightCall VISION turns every interaction into a valuable source of service intelligence. Video, images, annotations, AI summaries, and service expertise become trusted data that helps your organization improve documentation, identify recurring issues, train new employees faster, and build AI-ready knowledge.
- Capture expertise automatically
- Discover operational trends with AI
- Build trusted knowledge from real service work
- Power AI with real-world service intelligence
Frequently asked questions about Remote Visual Support
What is SightCall Remote Visual Support?
SightCall Remote Visual Support is a visual assistance solution that enables experts to remotely troubleshoot issues using live video, augmented reality (AR), and real-time collaboration. Instead of relying on phone calls alone, support teams can see exactly what customers or field technicians see to resolve issues faster.
How does Remote Visual Support work?
A customer or technician joins a secure visual support session from a smartphone, tablet, or computer. The remote expert can view the live camera feed, provide AR annotations, capture images, scan barcodes, and guide users through repairs or inspections in real time.
What are the benefits of using Remote Visual Support?
Organizations use SightCall to:
- Reduce unnecessary truck rolls
- Improve first-time fix rates
- Shorten repair and resolution times
- Increase customer satisfaction
- Lower field service costs through remote issue resolution
What problems can SightCall help solve?
SightCall helps organizations troubleshoot equipment issues, guide installations, verify repairs, inspect damage, collect documentation, and provide remote technical support without requiring an on-site visit. It is commonly used for field service, customer service, insurance claims, and technical support.
Which industries use SightCall Remote Visual Support?
SightCall is used across field service, customer service, manufacturing, utilities, telecommunications, healthcare, insurance, and other industries where experts need to remotely diagnose, inspect, or guide customers through technical issues.
What collaboration features are included?
SightCall includes live HD video, augmented reality annotations, photo capture, OCR (optical character recognition), barcode scanning, screen sharing, chat, remote camera controls, GPS capture, and session recording to make remote troubleshooting more effective.
Does SightCall integrate with existing business systems?
Yes. SightCall integrates with leading CRM, contact center, and field service platforms—including Salesforce, Microsoft Dynamics, and Zendesk—and offers additional integrations to fit existing workflows.
Can multiple people join the same support session?
Yes. Multiple participants—including customers, technicians, supervisors, and subject matter experts—can securely join the same session to collaborate on complex issues in real time.
Does SightCall provide reporting and analytics?
Yes. Built-in dashboards and reports help organizations measure metrics such as first-time fix rates, avoided truck rolls, customer satisfaction, and overall service performance, making it easier to demonstrate ROI.
Resolve more issues remotely.
Improve every service interaction.
Diagnose faster, reduce unnecessary dispatches, improve first-time fix, and capture valuable service intelligence that powers continuous improvement.