Bring live visual support into SAP Field Service Management
Connect field technicians with remote experts through live video from an open SAP FSM work order. Diagnose issues together, guide repairs visually, and keep relevant work-order information within reach.
What can you do with SightCall in SAP FSM?
1. Start visual assistance from a work order
Initiate a live SightCall session from an open SAP FSM work order instead of switching to a separate support process.
2. Connect field technicians with remote experts
Give off-site specialists a live view of the problem so they can help technicians assess equipment and work through next steps.
3. Guide troubleshooting with visual tools
Use SightCall visual support capabilities, including augmented reality guidance, to help explain what to inspect or do during the session. Exact tools available depend on the deployment.
4. Keep work-order context available
Support specialists can reference SAP FSM work-order information while assisting the technician, reducing the need to reconstruct the job context.
From an open work order to live expert guidance
1. Open the work order. A dispatcher or service user works in SAP Field Service Management.
2. Launch SightCall. Start a remote visual support session through the installed SAP FSM extension.
3. Connect and troubleshoot. The technician shares a live view while a remote expert guides the work.
4. Continue the service workflow. Use the visual findings to inform the next action in SAP FSM.
Key Benefits
Resolve more questions without waiting for an on-site expert
Let remote specialists see the situation and coach technicians while the job is in progress. This can help teams avoid unnecessary delays or additional visits.
Keep support connected to the work
Launch assistance from SAP FSM rather than relying on disconnected calls and messages. Service users retain access to work-order context during the interaction.
Extend the reach of experienced technicians
Use live visual collaboration to support less experienced field teams and make specialist guidance available across more jobs.