Visionary Service for NICE CXOne
SightCall VISION is fully embedded into the NICE CXone environment and gives agents and customers the power to see and solve support issues quickly.
SightCall VISION is the premier visual assistance platform that turns a smart device camera into a problem-solving detective supporting your customers and agents to see, analyze, guide, and report on the problems they encounter. SightCall combines Live HD Video, Augmented Reality, Multimodal AI, and Process Automation to supercharge your customer service with intelligent Self-Service and Agent-Guided visual journeys.
See what your
customer sees
Snap a Photo
Record a Reel
Live Video
Fully Integrated into NICE CXone workflows
+40%
First-Call Resolution
-30%
Reduced Handle Time
+20%
Increased CSAT
Visual Context Drives Better Outcomes
Improved FCR
Solve the problem faster by seeing the problem
Improved FCR
Solve the problem faster by seeing the problem
Seamless Experience
Fully embedded in
NICE CXone, no toggling
How It Works
With SightCall VISION, customers capture and share photos or reels in real time, letting agents resolve issues with clarity and confidence.
SightCall VISION adds empathy, clarity, and speed to every interaction, fully integrated with NICE CXone.
Customers show product damage, ID labels, or setup errors or send warranty cards, receipts, error logs.
Why SightCall VISION, why now? Today’s contact centers need faster, more empathetic service.
SightCall VISION transforms customer interactions with optional live video and adds AR guidance when needed. Agents see the full context, not just what’s typed.
See. Show. Solve.
Without visual context, service calls can take longer, leaving employees frustrated and customers unhappy.
SightCall bridges the gap between digital and real-world interactions, creating a real-time, collaborative experience that makes problem-solving faster and easier for both customers and agents. With live video and AR support, agents can see what customers see, provide clear guidance, and resolve issues more efficiently.
Resources
Telehealth Webinar
Learn how SightCall makes a real difference for healthcare teams, focusing on seamless, “always-on” patient interactions that make virtual care feel personal.
Visual Journey Webinar
Discover how visual AI is revolutionizing customer service and claims management in this in-depth webinar presented by NICE and SightCall.
Testimonial Video
SightCall is excited to offer NICE CXone users access to SightCall VISION—a transformative visual service platform designed to enhance both self-service and agent-assisted interactions.
SightCall Podcast
Learn how NICE + SightCall are teaming up to redefine customer service by creating frictionless customer experiences with integrated visual support tools.