Salesforce AppExchange

SightCall + Salesforce

Add Clarity to Your Customer Service

Empower your service organization with SightCall for Salesforce, the world’s leading remote assistance platform available for Field Service Lightning, Salesforce Health Cloud, Service Cloud, Government Cloud and more.

SightCall is integrated directly into the Salesforce console making it easy to initiate a live video call from an open case file. Agents use our robust suite of AR and AI visual support tools to provide a personal experience to customers, while keeping Salesforce case file information at their fingertips.

 

"When we introduced Visual Press Support (powered by SightCall), our customers were blown away because they had never experienced such an easy, unique and simple way of communicating with our service technicians."
Thomas Göcke
Head of Digitalization & Marketing, Koenig & Bauer

Add Sight to Your Service Cloud

Delight your customers by seamlessly integrating SightCall with Service Cloud, bringing live interactive video, AI-driven automation, and AR-powered guidance directly into your support workflows.

Agents can instantly launch visual sessions from any case, chat, or voice interaction, allowing them to see what customers see, diagnose issues accurately, and provide step-by-step guidance in real time.

Optimize Field Service Efficiency

Empower your field service teams with live, AR-enabled video support seamlessly integrated into Field Service Lightning. With SightCall, technicians can initiate real-time video calls directly from their work orders, connecting instantly with remote experts or support teams to troubleshoot complex issues on the spot.

 

Upgrade Telehealth Experiences

Deliver seamless, high-quality virtual care by integrating SightCall with Salesforce Health Cloud. With live, two-way video and omni-channel integration, providers can connect with patients instantly for remote consultations, follow-ups, and diagnostics, reducing the need for in-person visits while maintaining high-quality care. 

SightCall has allowed our team of experts to assist customers remotely and immediately. We are able to reduce the number of on-site diagnostics and to ensure that repairmen go out into the field with all of the proper tools and parts.
Ann CAppExchange Reviewer
The integration of SightCall in Salesforce is really easy and works seamlessly. With just a few clicks, the setup is done and the app ready to use. We really appreciate the highly efficient collaboration with SightCall and the value added for our users and customers by using this innovative solution.
Leoni BAppExchange Reviewer
We adopted SightCall a while back and I can say that it has exceeded our expectations in both performance and capabilities. In our environment, agents are supporting customers by being able to remotely see what the customers machine is doing and/or even controlling the system remotely.
Mark S.AppExchange Reviewer

Benefits of SightCall for Salesforce Service Cloud

Transform your field operations with a perfect blend of the world’s #1 Visual Support Technology and the #1 CRM for Service.

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