See what your customer sees and guide them remotely with AR-powered visual assistance.
Turn your contact center from a complaints department into a solutions department. SightCall differentiates your service offering by giving your customers the ability to show their problems in real time and empowering your agents to provide fast, actionable solutions. Prevent unnecessary onsite visits, improve NPS and reduce product returns with AR-powered visual assistance.
Our success is driven by your passion for improving the customer experience. Together we revolutionize the way service teams interact with customers.
SightCall integrates seamlessly into your existing contact center workflow with minimal effort. Our platform works in harmony with your current processes to maximize the impact of your service department.
Enrich the service experience by adding live video to your customer interaction. With SightCall, you can engage and support customers in new and exciting ways. Escalate any conversation to a live visual support session so your agents can see the issue and provide an effective, informed solution. Minimize friction by employing an app free experience with WebRTC.
Every time a product is returned or a technician is dispatched, your organization incurs a significant expense. How many returns and truck rolls could be avoided if an expert were able to see and assist on the first call? SightCall empowers your support team to see the issue and provide a diagnosis in real-time. With better visibility, our customers reduce technician visits and product returns while increasing customer satisfaction.
If you’ve already built an omnichannel experience for your customers, you need a visual support tool that fits into your process. SightCall video sessions can be initiated via SMS, email, chatbot, app or embedded link, making it easy for you to escalate any customer conversation to a SightCall session, with or without an app download.
Keep your current CRM and Agent Console, create your own experience leveraging SightCall APIs, or use SightCall in standalone mode. The choice is yours, and we’re here to make it easy.
