Visual Assistance for COVID-19 Business Continuity

The Leading Visual Support Platform for Enterprises

See and Guide Remotely

SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend and improves the customer experience.

Our Customers

Over 200 global innovators use SightCall to drive their digital transformation.

Experience

See SightCall in Action

Koenig & Bauer solves almost 80% of all service cases with remote maintenance

GE Healthcare provides real-time visual assistance to remote technicians in the field to improve medical device uptime

Allianz replaces onsite claims visits with fast, remote video assessments to improve agent productivity

Digitize Your Workflows to Improve Productivity and Customer Experience

1M

Visual Support Sessions

50%

Reduced Truck Rolls

69%

Reduced Resolution Time

81%

Improved First Time Fix Rate

41%

Decreased Training Time

30pt

Increased Customer Satisfaction

Digital Transformation at Scale

SightCall is a proven solution for businesses seeking to improve the way they communicate and solve problems across their entire organization.

Digitize Your Workforce

Put your employees at the center of your digital transformation. Improve peer-to-peer collaboration, retain institutional knowledge, and differentiate your offering with a platform that merges seamlessly into your existing business processes.

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Become Customer Centric

A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows you to put the customer's needs first, empowering them to self-install and troubleshoot according to their own terms and schedule, with or without installing an app.

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Fortify Your Technical Expertise

SightCall empowers technicians and ensures that they are no longer alone in the field. With one click, any technician can become an instant expert and receive valuable remote visual assistance, AR instructions and AI insights.

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Empower Your Agents Learn More

Evolve Your Communication with Real-Time Visual Assistance

Engage Your Customers Learn More

Sightcall Features

See the Issue and Provide Live Visual Guidance

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The Platform

Learn about the leading visual assistance platform for enterprises.

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Augmented Reality

Place AR digital anchors and work instructions onto real world objects to provide expert guidance, take remote measurements and more.

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Artificial Intelligence

Increase productivity and efficiency with Artificial Intelligence as part of your digital transformation.

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Security

Learn more about how SightCall protects user data in compliance with state, national and global regulations.

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Wearables

Experience SightCall visual assistance from your choice of headset or wearable.

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Customizations

Leverage SightCall's APIs and connectors in your own environment.

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Our Partners

SightCall Ecosystems

SightCall integrates seamlessly into your existing business processes. Our open platform providing a complete set of connectors, APIs, SDKs, integrations and ready to use apps.

What's New at SightCall

"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients."

- Jaco Bierman General Electric Healthcare, ASEAN Service Operations Manager

"Adding SightCall to our Customer Helpline has enabled our technical advisors to assist partners and sites more efficiently. SightCall makes it possible for us to solve more issues remotely, increasing the satisfaction of our partners and their customers."

- Elizabeth Allanson Transformation Leader at Costa Express
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Core Health and Fitness logo

"SightCall’s visual support technology enables us to provide a superior customer experience that is central to our company’s commitment to great service. With live video, we can diagnose and resolve cases with new clarity and precision, resolving customer issues on the first call. SightCall helps us demonstrate that our commitment to customers lasts long after the date of sale."

- Daniel Murray Director of Services for Core Health & Fitness

"During the pilot with SightCall, we settled around 35% of claims on the very first call. This is more than just a useful app; it has tangibly improved the flow and quality of information from our customers, allowing us to put things right as quickly as possible."

- Robin Challand Claims Director for Ageas UK
Ready to Get Started? Empower Your Workforce with Visual Assistance
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