Instantly connect experts with customers and technicians using live, AR enhanced video. Eliminate the guesswork of phone calls and emails, empowering experts to see the problem and guide a solution in real-time.
Eliminate Miscommunication: See the problem as if you were there, ensuring a shared understanding.
Request and Receive Visual Context: Share asynchronous photos, videos, and gallery media. Ideal for low-lift diagnostics, asset verification, or pre-visit planning.
Improve Customer Satisfaction: Provide a fast, effortless, and effective support experience.
Use multimodal AI to transform every support session into scalable expert know-how. Automatically capture, store, and scale service expertise to your AI and every team member, to turn them into top performers delivering improved first-time fix rates and operational efficiency.
AI Automated Documentation: AI automatically captures video, images, and key moments during expert service interactions to create a multimodal record of every session.
Data-Driven Results: AI analyzes every record to identify best practices, common issues, and service improvements.
SightCall’s Visual AI analyzes and interprets visual data to enable faster diagnosis, accurate guidance, and precise decision-making for service delivery.
Instant Visual Recognition: Use bespoke Computer Vision to identify and classify equipment, parts, and issues from live-video and images.
Augmented Support: Give your experts a technological advantage that makes them more efficient and accurate.
It’s never been easier to record, store and share the unique institutional knowledge that your service organization depends on.
Protect tomorrow’s service efficiency by capturing the tacit know-how of your veteran agents, techs, experts and engineers before they retire.
+20%
First Call Resolution
-50%
Truck Rolls
-50%
Average Handle Time
-69%
Average Resolution Time
Integrations
SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.
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