Allianz is the world’s largest insurance company. Headquartered in Munich, Germany, Allianz serves more than 85 million customers worldwide in property and casualty insurance, life and health insurance and asset management. The company is ranked #35 on the Forbes Global 2000 ranking of the world’s largest companies.
For decades, the insurance claims process has been slow and tedious for the customer. To maintain their position as an industry leader, Allianz sought a way to digitally transform the entire claims process. Their objectives were to modernize the claims experience for the customer, increasing the efficiency of their field adjusters, and improve the communication and repair process with craftsmen.
Allianz deployed SightCall, allowing adjusters to perform live video assessments of claims damage from remote locations. During a SightCall session, the agent is able to see what the customer sees by handling the claim directly through the customer's mobile device. The agent runs the session, guiding the customer through the claim with AR and AI, and collecting valuable data like signatures, HD photos and geolocation. Allianz also deployed SightCall with technicians and craftsmen to collaborate on claims and fix damage more efficiently than ever before.
In less than a year of using SightCall, Allianz was able to process over 100,000 remote video claims and save their adjusters from driving over 6.3 million kilometers in unnecessary travel. Allianz was able to increase their customer satisfaction while decreasing time to resolve the claim and handle the repair process.
