Modernize Your Claims Experience with Remote Visual Support
Improve customer satisfaction and settlement outcomes with faster and more accurate claim assessments
Trusted by Global Insurance Leaders
Global Insurance Innovators
How we helped:
Increased customer satisfaction
Decreased claims time
Saved millions of kilometers of travel
How we helped:
Digitally transformed the claims process
Reduced FNOL times
Increased NPS rating
How we helped:
Improved customer service
Boosted employee efficiency
Streamlined conflict resolution
How we helped:
Streamlined service
Transformed sustainability efforts with visual claims support
SightCall for Insurance in Action!
How It Works
Remote Claim Assessments
Seamless and Secure Video Calls
On-site inspections are costly and slow, and photos alone often lack context.
SightCall enables adjusters to conduct real-time remote assessments using secure HD video, geolocation data, and AI-assisted evidence capture, improving claim accuracy while reducing fraud, disputes, and unnecessary site visits.
Capture More Accurate Evidence
Interactive Visual Tools
Incomplete or unclear evidence leads to delays, rework, and disputes.
SightCall guides policyholders through self-service evidence capture and equips adjusters with interactive AR tools to verify details in real time, ensuring every critical element is documented accurately and consistently for faster assessments.
Accelerate Your Claims Process
Fast, Efficient and Error Free
Claims processing slows down when documentation is manual, inconsistent, or incomplete.
SightCall helps insurers automate evidence capture and reporting, reduce repetitive tasks, and verify claims faster, cutting operational costs while delivering a smoother, more transparent experience for policyholders.
Benefits
Build a Better Claims Experience for Adjusters and Policyholders
Resolve Claims Faster
Reduce Operational Costs
Boost Customer Satisfaction
SightCall VISION
Traditional claims processes are slow, expensive and leave customers frustrated.
Learn how to turn challenges into opportunities with remote visual support.
SightCall VISION
Remote Visual Support
Live video to see and solve faster
See it. Solve it.
Collaborate in real time with remote experts using video, AR, and digital tools. Instant visual support ensures quick, effective troubleshooting, even for complex issues.
Xpert Knowledge™
AI powered tutorials and resources
Auto Knowledge Capture
Use AI to automatically capture and convert real-time visual support sessions into structured, multimedia tutorials.
Visual AI
Extract actionable data with image recognition
Smarter. Faster.
Transform any device camera into an expert, problem-solving eye that can identify issues and recommend solutions using image recognition and real-time visual guidance.
Integrations
Connects with Your Existing Software Ecosystem
SightCall integrates seamlessly into your tech stack, from CRMs to InsurTech platforms.
Frequently Asked Questions
What is SightCall for Insurance and remote claims assessments?
SightCall for Insurance enables adjusters and insurers to conduct remote visual claims assessments using live video, augmented reality (AR) tools, and visual evidence capture. It allows carriers to inspect, validate, and settle claims accurately without always requiring an on-site visit.
How does remote visual support speed up the claims process?
SightCall helps insurers digitize and accelerate claim inspections by connecting adjusters and policyholders in real time. The platform allows teams to:
- Capture and verify evidence instantly through HD video and AR guidance
- Reduce travel and on-site inspection costs
- Detect and prevent fraud with geolocation and visual verification
- Automate structured claim reports immediately after each session
- Deliver faster, more transparent customer experiences
What features does SightCall provide for claims adjusters?
Claims teams benefit from a suite of visual collaboration tools, including:
- Live one-way and two-way video streaming with AR annotations and pointers
- Freeze-frame capture, photo markup, and zoom functionality
- OCR and barcode scanning for structured data capture
- Async photo and video sharing when live video isn’t possible
- Geolocation and timestamping to verify claim authenticity
- Multi-party sessions with experts, contractors, or supervisors
- Automated claim report generation integrated into existing systems
How does async photo and video sharing support remote claims workflows?
When network connectivity is limited or a live video call isn’t practical, adjusters and policyholders can capture photos or short videos asynchronously. These files automatically sync into the claim record once connectivity improves, ensuring all visual evidence is preserved and reviewed efficiently.
How does SightCall integrate with existing claims systems?
SightCall integrates seamlessly into major claims management platforms, CRMs, and workflow tools. Visual evidence, notes, and session metadata flow directly into the existing claims environment, reducing manual data entry and improving visibility across every stage of the claim lifecycle.
What platforms and devices are supported for adjusters and policyholders?
SightCall supports iOS and Android mobile apps and a browser-based console for Windows and macOS. When bandwidth is limited, users can rely on async photo and video sharing to document evidence that syncs automatically once a connection is restored.
How does SightCall handle poor connectivity in remote claim environments?
In low-bandwidth or offline conditions, adjusters can switch to async photo and video sharing to capture required visuals. When connectivity returns, all images and videos sync automatically, maintaining continuity in the claims process.
Can multiple stakeholders join a claims session?
Yes. SightCall supports multi-party collaboration, enabling supervisors, contractors, and experts to join a session for validation, consultation, or oversight—without needing separate visits or duplicate inspections.
What security and compliance standards does SightCall meet?
SightCall meets enterprise-grade security and regulatory standards including GDPR, HIPAA, SOC 2 Type II, and CCPA. Features such as end-to-end encryption, consent workflows, audit logging, masking, and configurable retention policies ensure data privacy and compliance in every claim.
How do insurers deploy SightCall in their claims operations?
Deployment typically includes assigning administrators, integrating SightCall with the claims management system, defining remote claims use cases, training adjusters and support teams, piloting initial workflows, and scaling across business lines based on results.
What performance improvements can insurers expect?
Insurers using SightCall report measurable gains such as:
- Up to 60% faster claim cycle times
- Reduced operational costs from fewer site visits
- Stronger fraud detection and data accuracy
- Higher customer satisfaction and NPS
How can I see SightCall for Insurance in action?
Request a demo to experience how SightCall enables faster, more accurate, and customer-friendly remote visual claims assessments powered by live video, AR guidance, and async photo and video sharing.
Ready for a demo?
Smarter Claims Start Here
Unlock effortless claims processing with innovative remote solutions
