SightCall Pricing
Find a video intelligence plan that fits your team, with the capabilities you need.
SightCall VISION Platform
Dynamic service software that combines live video, augmented reality and AI to improve efficiency, reduce operational costs, and capture real-time service knowledge.
SightCall Remote Visual Support
Per User
Capabilities
- Advanced Video Collaboration Transforms traditional troubleshooting by empowering technicians and customers to collaborate in real-time with remote experts through video, augmented reality (AR), and digital tools.
- Augmented Reality Guidance Revolutionizes field service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.
- Visual Data Capture Empowers technicians, customers, and remote experts to seamlessly capture, digitize, and query data such as barcodes, labels, and handwritten text in the field.
- Reporting and Dashboards Turns unstructured visual interactions, such as video and annotations, into structured reports.
- Pre-Call Readiness and Optimization Prepares customers and technicians before the call begins, then optimizes the interaction for speed, accuracy, and knowledge capture.
Add-ons
- SightCall Snap™ Asynchronous Visual Capture Allows customers to record and upload photos and short videos showcasing issues without a live video interaction.
- Video Recording + Storage Automatically capture photos, videos, annotations, and service records for compliance, reporting, and future reference.
- Multiparty Multiple participants—including customers, technicians, supervisors, and subject matter experts—can securely join the same session to collaborate on complex issues in real time.
- Live Session Translation Real-time voice-to-text feature that converts spoken dialogue into translated subtitles.
Integrations and APIs
- Salesforce, NiCE + Cognigy, Genesys, Five9, Zendesk, Microsoft Dynamics + CoPilot, Google Gemini, and more Seamless integration between SightCall and the tools your team relies on every day. (See Integrations)
SightCall Insights
Per User
Also Includes
- SightCall Remote Visual Support
Capabilities
- Insights Capture Analyzing what’s actually happening in real time.
- AI-Powered Insights Chat Insights AI lets you ask questions in plain language and get clear, data backed answers.
- Insights Workspace Identify trends and KPIs across your service operations.
- Field Service KPIs and Recommendations Analyze remote support sessions to track operational, tactical and strategic KPIs.
Add-ons
- SightCall Snap™ Asynchronous Visual Capture Allows customers to record and upload photos and short videos showcasing issues without a live video interaction.
- Video Recording + Storage Automatically capture photos, videos, annotations, and service records for compliance, reporting, and future reference.
- Multiparty Multiple participants—including customers, technicians, supervisors, and subject matter experts—can securely join the same session to collaborate on complex issues in real time.
- Live Session Translation Real-time voice-to-text feature that converts spoken dialogue into translated subtitles.
Integrations and APIs
- Salesforce, NiCE + Cognigy, Genesys, Five9, Zendesk, Microsoft Dynamics + CoPilot, Google Gemini, and more Seamless integration between SightCall and the tools your team relies on every day. (See Integrations)
SightCall Xpert Knowledge™
Per User
Also Includes
- SightCall Remote Visual Support
- SightCall Insights
Capabilities
- Expertise Capture Captures and synchronizes a rich set of media inputs during a live session including audio, video, live AR annotations, and photos.
- AI Structure & Generation Xpert Knowledge™ uses AI to transform service recordings and technical content into structured, reusable multimedia tutorials.
- Validation & Improvement Access usage stats, tutorial ratings, and adoption.
- Discovery & Application Help support teams find the right answer in seconds with natural language search that understands service context—not just keywords.
- Integrated Activation & Sharing Xpert Knowledge™ supports exporting and sharing tutorials through integrations and APIs.
- Impact & Optimization Xpert Knowledge tracks how employees use service knowledge and identifies opportunities to improve adoption, content coverage, and resolution performance.
- SightCall Expert Mobile App Capture field expertise and access reviewed tutorials on the go.
- Video Recording + Storage Automatically capture photos, videos, annotations, and service records for compliance, reporting, and future reference.
Add-ons
- SightCall Snap™ Asynchronous Visual Capture Allows customers to record and upload photos and short videos showcasing issues without a live video interaction.
- Multiparty Multiple participants—including customers, technicians, supervisors, and subject matter experts—can securely join the same session to collaborate on complex issues in real time.
- Live Session Translation Real-time voice-to-text feature that converts spoken dialogue into translated subtitles.
- Additional External Video Uploads Ingesting externally recorded video into Xpert Knowledge™.
Integrations and APIs
- Salesforce, NiCE + Cognigy, Genesys, Five9, Zendesk, Microsoft Dynamics + CoPilot, Google Gemini, and more Tutorials are publishable as a public URL link which can be embedded and shared. Tutorials can be sent and stored in an Amazon S3 Bucket and leveraged for export to other media endpoints like KMS, CRM, etc. Streamlines knowledge access across platforms and eliminates content silos.
SightCall Xpert Knowledge™ Standalone
Per User
Capabilities
- 50 External Video Uploads Per Month Upload up to 50 externally recorded videos each month and turn them into structured Xpert Knowledge™ tutorials.
- SightCall Expert Mobile App Capture field expertise and access reviewed tutorials on the go.
- Expertise Capture Captures and synchronizes a rich set of media inputs during a live session including audio, video, live AR annotations, and photos.
- AI Structure & Generation Xpert Knowledge™ uses AI to transform service recordings and technical content into structured, reusable multimedia tutorials.
- Validation & Improvement Access usage stats, tutorial ratings, and adoption.
- Discovery & Application Help support teams find the right answer in seconds with natural language search that understands service context—not just keywords.
- Integrated Activation & Sharing Xpert Knowledge™ supports exporting and sharing tutorials through integrations and APIs.
- Impact & Optimization Xpert Knowledge tracks how employees use service knowledge and identifies opportunities to improve adoption, content coverage, and resolution performance.
Integrations and APIs
- Salesforce, NiCE + Cognigy, Genesys, Five9, Zendesk, Microsoft Dynamics + CoPilot, Google Gemini, and more Tutorials are publishable as a public URL link which can be embedded and shared. Tutorials can be sent and stored in an Amazon S3 Bucket and leveraged for export to other media endpoints like KMS, CRM, etc. Streamlines knowledge access across platforms and eliminates content silos.
Add-ons
- Additional External Video Uploads Ingesting externally recorded video into Xpert Knowledge™.
Compare Features
SightCall Remote Visual Support
SightCall Insights
SightCall Xpert
SightCall Xpert Knowledge™ (Standalone)
SightCall VISION – Video Intelligence Platform
Admin Portal
SightCall admins create users, configure use cases to enable specific features, and manage & review reporting and dashboards.
API Connectors
Integration between SightCall and the enterprise tools/platforms/AI your team relies on every day.
Use Cases Management
Configure for Field Service, Customer Service, Insurance, and Telehealth.
SightCall Training Program
The SightCall Training Program coaches your team on how to use SightCall to resolve issues faster and deliver a better service experience for your customers.
24/5 Business Support
Whether it’s troubleshooting, guidance, or urgent issue resolution, our support specialists are available across global time zones to keep your operations running smoothly.
Session AI Analytics
Active AI tracks resolution rates, recurring equipment and part issues, knowledge gaps, and trends.
AI Capture, Structure, Generation
Multimodal AI captures session recordings and uploaded field media, structures the service context, and generates reusable multimedia knowledge assets for downstream support, training, and AI workflows.
Privacy and Security
Privacy Compliance
Best in class privacy standards for CCPA, CPRA, and GDPR – More details at https://sightcall.com/platform/security/
Security Compliance
Audited for SOC 2, SOC 3, CSA STAR Level 1 – Learn more at https://trust.sightcall.com
Health Care Compliance
HIPAA compliance – More details at https://sightcall.com/platform/security/hipaa-compliance/
Remote Visual Support
Advanced Video Collaboration
SightCall Remote Visual Support connects technicians, customers, and remote experts through secure, real-time HD video collaboration. One-way and two-way video, screen sharing, live chat, multiparty sessions, remote camera controls, zoom, guest-role transfer, and real-time voice-to-text translation help teams diagnose issues faster, reduce misunderstandings, and resolve more service requests remotely.
Augmented Reality Guidance
SightCall uses augmented reality guidance to help remote experts visually direct technicians and customers through complex inspections, repairs, and troubleshooting steps. Real-time annotations, smart measurement, advanced pointers, flashlight controls, virtual backgrounds, and image editing make instructions more precise and easier to follow, improving first-time resolution and reducing unnecessary site visits.
Visual Data Capture
SightCall captures critical visual and operational data directly during remote support sessions. Teams can freeze video, take HD photos, upload media, scan barcodes and QR codes, extract text with OCR, record geolocation, and add video recording or SightCall Snap to create a more complete service record and support faster, evidence-based decisions.
Reporting & Dashboards
SightCall converts remote support interactions into structured reports, searchable records, and operational dashboards. Audio transcription, note taking, automated PDF reports, timestamps, face blurring, local downloads, and media uploads help organizations document outcomes consistently, support compliance, and analyze service performance over time.
Pre-Call Readiness & Optimization
SightCall improves remote support success before the session begins with automated readiness checks, consent workflows, scheduling, and waiting-room controls. Pre-call system checks, guest consent, geolocation, meeting scheduling, and advanced waiting-room features reduce connection issues, improve security, and help experts start each interaction with the right context.
SightCall Insights
AI Service Insights Capture
SightCall Insights analyzes anonymized transcript data of your remote visual support sessions to reveal service trends, recurring issues, and performance patterns. It improves reporting quality by focusing analysis on meaningful sessions and turning interaction data into actionable service intelligence.
Insights AI Chat
SightCall Insights AI Chat lets teams explore service data, customer interactions, and operational trends using natural-language questions. Users can generate structured answers, executive summaries, and shareable reports without relying on manual analysis.
Insights Workspace
The SightCall Insights workspace brings AI-powered analytics, reporting, and service performance exploration into one centralized experience. It helps service leaders investigate trends, monitor results, and revisit previous analyses without switching between tools.
Service KPIs and Recommendations
SightCall Insights tracks service KPIs, remote support adoption, and operational outcomes over time. AI-generated recommendations help teams identify performance gaps, improve service processes, and surface relevant Xpert Knowledge content for faster resolution.
SightCall Xpert Knowledge™
Expertise Capture
Xpert Knowledge captures service expertise from SightCall sessions, mobile video uploads, external recordings, and existing technical documentation. It automatically ingests the most relevant content into a centralized knowledge pipeline, helping organizations preserve frontline know-how without requiring technicians to manually document every resolution.
Includes:
- session ingestion
- external video import
- document import
- call-routing controls
- guest-stream processing
- enterprise AI integrations
AI Structure and Generation
Xpert Knowledge uses AI to transform service recordings and technical content into structured, reusable multimedia tutorials. It extracts issues, resolution steps, equipment context, images, and supporting metadata so teams can create accurate knowledge assets faster than traditional manual authoring.
Includes:
- AI content generation
- embedded video and images
- tutorial metadata
- contributors
- translation
- visual rendering
Validation and Improvement
Xpert Knowledge enables automatically suggest tutorial updates for experts and content managers to review, edit, approve, version, rate, and retire AI-generated tutorials. These governance controls help organizations maintain trusted, current, and traceable service knowledge while continuously improving content quality over time.
Includes:
- expert validation
- editing
- version history
- feedback
- lifecycle management
- notifications
- reviewed-content controls
- archiving
Discover and Application
Xpert Knowledge gives technicians, agents, and support teams a centralized workspace for finding the right service knowledge using keyword, semantic, and multilingual search. AI-powered knowledge search and conversational answers reduce time spent searching manuals, improve troubleshooting consistency, and help teams resolve issues faster.
Includes:
- knowledge workspace
- tutorial browsing
- semantic search
- advanced filters
- multilingual search
- archived content access
- content-manager views
Integrated Activation & Sharing
Xpert Knowledge distributes trusted service content through secure links, public sharing, AI assistants, APIs, and connected enterprise workflows. It makes expert knowledge available wherever work happens—across field service, customer support, training, knowledge management systems, and AI agents.
Includes:
- authenticated and public sharing
- XK Chat
- linked knowledge sources
- chat history
- answer feedback
- image viewing
- APIs
- agentic integrations
Impact & Optimization
Xpert Knowledge tracks how employees use service knowledge and identifies opportunities to improve adoption, content coverage, and resolution performance. By connecting knowledge usage with SightCall Insights, organizations can understand which content delivers value, where knowledge gaps remain, and what guidance teams need next.
Includes:
- adoption metrics
- knowledge-driven recommendations
- content usage analysis
- integration with SightCall Insights
Expert Mobile App
The SightCall Expert Mobile App gives technicians and subject-matter experts mobile access to Xpert Knowledge wherever service work happens. Users can search and view tutorials, ask AI questions, record and upload field videos, contribute new expertise, and access knowledge offline—helping teams capture real-world know-how and apply trusted guidance directly in the field.
SightCall Snap™ Asynchronous Visual Capture
Snap™ Async Photo Sharing
Enables on site customers and technicians to take and send photos instantly before a live video interaction session.
Snap™ Async Video Sharing
Enables on site customers and technicians to record and upload short videos showcasing issues before a live video interaction.
Snap™ Media Sharing from Gallery
Supports uploading of existing images and video from on site customer and technician device storage.
Video Recording & Storage
SightCall Video Recording & Storage captures and securely retains remote visual support sessions and/or Expert mobile app recordings for training, quality assurance, compliance, and knowledge creation. Recorded video gives teams a reliable record of service interactions that can be reviewed, shared, and transformed with SightCall Xpert Knowledge into reusable operational knowledge
Multiparty
SightCall Multiparty brings multiple experts, technicians, customers, or stakeholders into the same live remote support session. It helps teams resolve complex issues faster by enabling real-time collaboration across different locations, roles, and areas of expertise.
Live-Session Translation
SightCall Live-Session Translation converts spoken conversation into real-time translated text during remote support sessions. It helps global service teams communicate across language barriers, reduce misunderstandings, and deliver more consistent support without requiring a dedicated interpreter.
“Remote Expert [powered by SightCall] enables our experts to give fast fault diagnosis and troubleshooting, and extremely quick resolutions to product issues.”
David Ciccioli
Product Manager at Flender GmbH
Frequently asked questions about SightCall Pricing
Is SightCall built for companies like ours?
Yes. SightCall is designed for organizations of all sizes across industries that need secure, scalable remote visual support. Additional customizations are available out of the box for use cases such as field service, customer service, telehealth, and insurance.
How quickly can we get started?
Most teams can be up and running in days, with fast onboarding and guided setup.
What platforms and devices does SightCall support?
SightCall works across web, iOS, Android, and leading smart glasses and industrial devices. Check out our list of additional integrations for more details.
Can multiple stakeholders join a SightCall session?
Yes. Multiple participants can securely join the same session to collaborate in real time.
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Capture it. Scale it across your workforce. Build trusted service intelligence that improves every future interaction.