Empower your Field Service Teams with Remote Visual Support
Improve first-time fix-rates with AR-enabled real-time video powered by AI.
Trusted by Global Field Service Leaders
Field Service Innovators
Improved resolution rates with pre-visit triage
Increase in FTFR and decrease in resolution time
Saved over $300K in travel costs per month
Cost savings through increase of remote support sessions
SightCall for Field Service in Action!
How It Works
Empowering Field Service Technicians to Deliver Results
Seamless and Secure Video Calls
Live Visuals
Technicians can share live views to enable faster troubleshooting from remote experts to collaborate on finding solutions.
High Definition
Connect instantly with remote support through a secure, HD video stream.
Interactive Tools
Augmented Reality Notations
Use AR annotations to draw on the screen and highlight specific areas for the remote technician.
OCR Smart Scan
Scan part numbers and serial numbers using OCR (Optical Character Recognition) for accurate information capture.
Translations
Overcome language barriers with real-time, instant translation.
Capture Knowledge from the Field
Record and document visual sessions to create a library of insights, ensuring consistent training, continuous improvement, and retention of institutional knowledge.
Capture Visual Sessions
Allowing your company to transform real-time knowledge into reusable assets that can be referenced, shared, and built upon across the organization.
Enable Consistent Training
By providing teams with standardized, recorded materials that ensure every member learns the same processes, best practices, and expectations, reducing gaps in knowledge transfer and maintaining quality across the organization.
Remote Visual Support
See it. Solve it.
Auto Knowledge Capture
Xpert KnowledgeTM
Visual AI
Smarter. Faster.
Integrations
Connects with Your Existing Software Ecosystem
SightCall integrates seamlessly with leading field service management software. Keep your current CRM and FSM system, create your own experience leveraging SightCall APIs, or use SightCall in standalone mode.
Related
Read More Field Service Insights
Frequently Asked Questions
What is SightCall for Field Service?
SightCall for Field Service is an enterprise-grade remote visual assistance solution that empowers field technicians, experts, and customers to solve issues faster using live video collaboration, augmented reality (AR), and AI-driven visual intelligence. It helps teams reduce truck rolls, improve first-time fix rates, and capture knowledge visually across their service organization.
How does SightCall improve field service operations?
SightCall streamlines complex service workflows by connecting on-site customers or technicians with technical support engineers in real time. The platform helps organizations:
- Reduce truck rolls with remote diagnosis before dispatch
- Increase first-time fix rates through guided AR sessions
- Shorten resolution time by connecting experts instantly
- Capture and reuse visual data for training and documentation
- Boost customer satisfaction (CSAT) with faster service delivery
What key features does SightCall offer for field service teams?
SightCall provides a robust set of visual collaboration tools designed for real-world field environments. These include:
- Live one-way and two-way video streaming
- AR annotations, measurement overlays, and pointers
- Freeze-frame image capture and markup tools
- Optical Character Recognition (OCR) and barcode scanning
- Async image and video sharing for limited connectivity environments
- Multiparty collaboration for experts, supervisors, and customers
- Pre-call readiness checks (audio, video, network)
- Real-time reporting and session analytics
Which systems does SightCall integrate with?
SightCall integrates seamlessly with leading Field Service Management (FSM), CRM, and enterprise platforms, such as:
- SAP Field Service Management (FSM) — embedded directly into work orders
- ServiceNow — integrated visual assistance workflows
- Salesforce, Microsoft Dynamics 365, and other CRMs via APIs
- Custom integrations with ERPs, CCaaS platforms, and knowledge systems
What is SightCall Xpert Knowledge™?
Xpert Knowledge™ transforms real visual assistance sessions into reusable tutorials, step-by-step guides, and AI-ready knowledge. By automatically capturing and structuring visual service interactions, organizations can accelerate green-hire onboarding, ensure knowledge consistency & accuracy, and build a scalable service knowledge base for AI agents and Human teams.
What platforms and devices does SightCall support?
SightCall runs on a wide range of devices and operating systems, ensuring accessibility for both field and office users:
- Native mobile apps for iOS and Android
- Desktop/agent consoles for Windows and macOS
- Support for modern browsers including Chrome, Edge, and Firefox
- Async image and video sharing when network connectivity is limited
How does SightCall handle poor or intermittent connectivity?
SightCall ensures continuity in challenging network environments through its dedicated real-time communicaiton network which is operational across the globe When connectivity is most challenging, Sightcall provides async image and video sharing. Technicians can capture images or videos on-site, share them asynchronously with remote experts, and continue collaboration once connectivity improves. The system automatically syncs shared media when bandwidth allows.
Can multiple stakeholders join a SightCall session?
Yes. SightCall supports multi-party sessions, allowing remote experts, supervisors, and even customers to join a live call. This collaborative capability ensures faster decision-making and better outcomes for complex field service cases.
How does SightCall protect data and ensure compliance?
SightCall is built on secure, enterprise-grade cloud infrastructure that meets global compliance standards such as GDPR, HIPAA, SOC 2 Type II, and CCPA. Features include:
- Consent-based session recording
- Automatic masking and face blurring
- End-to-end encryption and audit logging
- Configurable data retention and access control policies
What results can I expect after deploying SightCall?
Field service organizations typically achieve:
- Up to 50% fewer truck rolls through remote problem resolution
- Improved first-time fix rates
- Reduced resolution time and downtime
- Higher CSAT scores due to quicker, more effective service
- Lower operational costs and improved sustainability metrics
Does SightCall offer a demo for field service organizations?
Yes. You can request a personalized demo to experience how live visual assistance, AR guidance, and async image and video sharing can transform your field service efficiency. Request a demo
Fix it right the first time
Deliver expert help instantly
See how visual support drives faster resolutions and happier customers
