SightCall Visual Assistance for Telecom

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Differentiate With A Field Service Solution That Drives Uptime And Improves Customer Experience

To succeed in telecom's competitive space, players must exceed customer service expectations, guarantee high reliability of mission-critical equipment and digitally transform service operations. SightCall scales across your entire organization from field operations to customer support. Our visual assistance platform provides telecom carriers and service providers with optimal service efficiency, maximum equipment uptime and customer satisfaction.

Reduce Truck Rolls

Get the direct line of sight that you need to diagnose and resolve issues on mission-critical network equipment. SightCall visual assistance helps telecom reduce their overall truck rolls by giving them to ability to resolve issues remotely or determine which parts are needed for a proper repair.

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Use Cases

Digitally transform your entire service organization from customer care to technical support.

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Customer Support

Improve the customer experience by resolving issues on the spot and reducing service times from days to minutes

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Remote Inspections

Reduce the need to travel to remote tower locations and job sites by handling inspections through multi-party calls with sign off

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Technical Support

Empower your technicians and improve uptime with visual assistance

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Improve Revenue

Impact your bottom line with a reduction in truck rolls and product returns

Boost NPS Scores

Reduce the customer wait time from days to minutes with SightCall visual assistance. Before sending a technician onsite, your technical team can triage the issue through the SightCall app or in-browser with WebRTC, determining if it can be fixed remotely and mitigating product returns and reimbursements. Service experts can SightCall's AR toolset to guide your customers in resolving their issues, or they can use data gathered from the call to better equip a field technician before sending them onsite. Customers report increases in NPS as high as 30 points after deploying SightCall.

Why Use SightCall? The Numbers Don’t Lie!

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81%

Improved First Time Fix Rate. Avoid repeated repairs with AI/AR assisted maintenance.

30pt

Increased Customer Satisfaction. Raise the bar for customer service expectations.

41%

Decreased Training Time. Enhance new technician effectiveness in the field.

69%

Decreased Resolution Time. Solve problems quickly with visual assistance.

50%

Reduced Truck Rolls. Drastically reduce unnecessary onsite visits.

SightCall Features

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WebRTC
feature_deviceagnostic
Use Any Device
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Automatic Call Distribution
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Remote Measurements
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Scan Product Codes
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Measure NPS
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Augmented Reality Instructions
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Draw and Guide Remotely

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