Bring remote expertise into the ServiceMax field workflow
When a technician encounters an unfamiliar issue, a phone description is rarely enough. Connect field teams with remote experts through live video so they can show the problem, troubleshoot together, and move the job forward.
Capabilities
See what the technician sees
Use live mobile video to give remote experts a direct view of the equipment, symptoms, and working environment instead of relying on descriptions alone.
Troubleshoot together in real time
Let an experienced colleague guide diagnosis and next steps while the technician stays at the job site.
Guide repairs with visual context
Use SightCall visual support capabilities to point out components and clarify instructions during a session.
Connect support to existing service work
SightCall is embedded in ServiceMax mobile and web applications, bringing visual collaboration closer to the field service workflow.
Key Benefits
Reduce repeat visits
Help technicians access the knowledge they need while they are already on site, reducing the need for additional trips when remote guidance is sufficient.
Make experts available beyond one location
A senior technician can support multiple colleagues without traveling to every service location.
Improve first-visit problem solving
A shared visual view can reduce back-and-forth explanations and help technicians make more informed decisions on the job.