SightCall Remote Visual Assistance Platform Powered by…

The Visual Assistance Platform Enterprises Trust

The SightCall platform is a cloud-based constellation of globally distributed real-time platform nodes linked via high bandwidth connections. We control, manage and operate our network, giving us the freedom to continually evolve and set the standard for visual assistance. SightCall offers optimal video connections, business APIs, seamless integrations, global security adherence and the best bandwidth consumption on the market.

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Our Architecture

Cloud Native

SightCall is built as a native cloud service that ensures high performance and massive scalability. Whether you’re performing remote visual assistance across town or across the globe, we've got you covered.

Reliable Video

The SightCall platform performs in harsh environments with even harsher network conditions. The SightCall platform is designed to work even over unreliable wireless connections.

Optimized for Visual Assistance

Unlike consumer video chat services, SightCall was built from the ground up for Visual Assistance. This means you are equipped with the necessary tools to resolve customer and field technician issues quickly and efficiently with or without downloading an app.

High Availability

SightCall is powered by a global data center network across five continents. With intelligent routing technology, users are automatically connected to the data centers that provide the best quality of experience. Multiple redundancies ensure our service is available when you need it.

Continuous Innovation

Innovating with new technology is challenging enough, especially if you don’t own the technology. That is why SightCall has built our entire platform from scratch. We can rapidly innovate and introduce new features that are tightly integrated into the platform.

Open Platform

SightCall is built on top of a robust API layer that enables deep integration into organizational workflows and business intelligence systems. The APIs combined with a wide array of turn-key integrations means you can enjoy the benefits of visual assistances without the pain of application silos.

Fast To Deploy

Pick The Best Option For Your Organization

Out of the Box

Deploy immediately with our classic Visual Support app. Invite any iOS or Android user to engage via SMS, email, chat or web.

Custom Branded App

Receive a white label SightCall app matched to your exact brand specifications.

SightCall SDK

Integrate SightCall visual assistance into your existing branded app using our lightweight SDK.

Customizations/APIs

Integrate SightCall into your existing workflows, share critical data between backend systems, and automate functions with powerful APIs.

Partner App

Choose from an extensive list of partners for an experience that integrates into your existing workflows, tickets, and omni-channel processes.

Microservices

Add SightCall visual assistance to your existing CRM or ticketing system for seamless workflows and unified reporting.

Fast, Stable Connections

The SightCall platform is highly resilient to poor network quality, low end devices and other issues that impact the user’s environment.

Custom Use Cases

The SightCall platform is extremely configurable to accommodate even the most specialized needs for visual assistance.

Operate Securely

SightCall meets rigorous standards for data security and privacy including GDPR, HIPAA and CCPA compliance, and SOC 2 Type II Certification.

SightCall Features

SightCall offers over 30 unique features that can be tailored to the specific needs of your brand.

AI Chatbot

Harness natural language understanding and artificial intelligence to initiate SightCall via chatbot

Automatic Call Distribution

Automatically route calls to the Agent most qualified to provide support

AR Measurements

Use Augmented Reality to take accurate measurements of real objects through the camera of your Guest's mobile device

AR Annotations

Drop AR instructions and tools over real-world objects to provide exact instructions and reduce errors

Chat Over Video

Engage in chat conversations during live video sessions to improve understanding regardless of environment

Draw and Annotate

Provide remote visual assistance by free drawing simple and clear instructions

Scan Codes

Use optical character recognition to scan barcodes, serial numbers, QR codes and relevant product information to your case file

Mobile to Mobile Assistance

Provide visual assistance from the field by initiating visual assistance from your mobile device

Record Video

Record visual assistance sessions and save documentation directly to the case file for training, audits and reference

Geolocation

Collect the exact location of your guest to prevent fraud, ensure accuracy and remove doubt

WebRTC

Quickly initiate a call via web browser with no app download required

HD Photos

Collect HD and Ultra HD photos during video sessions that save directly to the case or preferred endpoint

The SightCall Platform