Bring remote expertise to the technician’s point of view
Help field technicians share what they see with an off-site expert. SightCall visual assistance and compatible Vuzix smart glasses bring live troubleshooting guidance to hands-on service work.
Capabilities
Share the technician’s view
Use the smart-glasses camera to show a remote expert the equipment, fault, or work environment without relying on a verbal description alone.
Connect to expertise remotely
Bring an off-site specialist into the service situation when a technician needs help diagnosing or completing a repair.
Support hands-on troubleshooting
A wearable, see-what-I-see experience helps technicians keep attention on the equipment while collaborating with an expert. Hands-free control details depend on the device and configuration.
Guide the next step with visual context
Use live visual context to help identify the issue, check the next action, and determine whether additional parts or an on-site specialist are needed. Specific annotation/display capabilities require validation for the supported device.
How it Works
1. Technician encounters an issue
A technician working on equipment needs additional guidance.
2. Connect to a remote expert
Using the supported SightCall/Vuzix experience, the technician initiates a visual assistance session.
3. Share the field view
The expert sees the equipment from the technician’s perspective and discusses what to check.
4. Work toward resolution
The technician follows guidance, verifies the next step, or determines what is required to complete the job.
Key Benefits
Put expertise where it is needed
Help distributed technicians reach experienced specialists without requiring the expert to travel to every site.
Reduce troubleshooting guesswork
A shared view of the problem gives the remote expert more context than a phone call or written description.
Make on-site visits more effective
Remote collaboration can help teams identify likely causes, missing parts, or escalation needs before more time is spent on a repair.