SightCall Visual Assistance for Life Sciences & Medical Devices

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Improve Device Uptimes And Patient Outcomes

Life Sciences & Medical Device are heavily regulated fields where equipment and experiences are designed to save lives and improve quality of health. SightCall is a trusted partner, meeting expectations for service availability, compliance and security. Our visual assistance platform significantly improves operational efficiency boosting device uptime, empowering technicians and facilitating critical patient communication in moments that matter.

Drive Meaningful ROI with Visual Assistance

Device downtime is a cost driver for providers and a barrier to treatment for patients. Increase understanding, improve fix rates, and boost customer satisfaction with SightCall - the only omnichannel integration for live visual support with Augmented Reality (AR) and Artificial Intelligence (AI) insights. Our real-time collaboration platform empowers your healthcare organization to see and resolve issues remotely.

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Digital Transformation

Transform your healthcare organization with the world’s leading visual support technology

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Increase Expert Productivity

SightCall cuts down on the time, travel and resources needed to fix problems. Empowers your experts to solve problems quickly and accurately so that they spend less time on administrative tasks and more time on patient outcomes.

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Reduce Device Downtime

With access to AR work instructions and visual assistance, technicians are empowered to accomplish work orders. Using SightCall for remote triage ensures that when a technician arrives onsite, they will have the tools and knowledge that are needed to complete the task efficiently.

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Digitize Technician Training

Guide junior technicians remotely and bring them up to speed in record time with AR, AI and remote expertise. Ensure maximum uptime for medical equipment through fast, accurate and professional support.

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Deliver on Service Expectations

See what your customer or patient sees and provide fast, personalized support that improves the customer experience. SightCall boosts NPS and provides a key differentiator for your service organization.

"We prefer SightCall because of their seamless and powerful integration in our Salesforce-based patient application. SightCall’s features and infrastructure guarantee reliability and scalability in other use cases as well."

- Dr. Jan Lessing, Director Digital Innovation Consulting, B. Braun

"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients."

- Jaco Bierman, General Electric Healthcare, ASEAN Service Operations Manager

Key Features

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Remote Flashlight
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AI Insights
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AR Instructions
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Document Sharing
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Take HD Photo
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Code Scan
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Signature
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Custom App

Why Use SightCall? The Numbers Don’t Lie!

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81%

Improved First Time Fix Rate. Avoid repeated repairs with AI/AR assisted maintenance.

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Increased Customer Satisfaction. Raise the bar for customer service expectations.

41%

Decreased Training Time. Enhance new technician effectiveness in the field.

69%

Decreased Resolution Time. Solve problems quickly with visual assistance.

50%

Reduced Truck Rolls. Drastically reduce unnecessary onsite visits.

SightCall In Action

Core Health & Fitness achieves 55% first time fix rate with SightCall.