Life Sciences and Medical Devices

Drastically reduce device downtime and better meet your SLAs with digital work instructions and enriched video.

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Solve Problems Faster the First Time

Share live video enriched with augmented content to remotely service medical devices and reduce dispatches, while improving SLAs. Digitize manual, day-to-day activities with visual automation for increased efficiency, improved compliance, and fewer errors.

Benefits of Remote Service

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Increase Productivity
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Reduce Device Downtime
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Empower Your Workforce
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Overdeliver On Expectations

""This is more than just having a video call with a customer. The functionality is absolutely transformational for our business. We can annotate, we can share documents and diagrams, and we steer customers to the actions we want them to take.""

- Senior Service Manager for Oceania & ASEAN at Sciex

Sciex Decreases Downtime of Precision Machines with Visual Support

Sciex customers “protect and advance the wellness and safety of all” and develop “solutions that influence life-changing research and outcomes.” But none of those things can happen if a machine isn’t working. Every day of downtime is another day of not moving forward. That’s why Sciex wanted to raise their level of service.

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Use Cases

Triage

Diagnose and troubleshoot device issues remotely with visual instructions that help users fix problems on their own. Escalate to real-time video anytime an extra set of eyes is needed.

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Installation

Provide technicians installation support for capital equipment using live video with AR support. Or give patients a convenient way to self-install medical devices at home.

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Inspections

Increase safety, improve accuracy, and reduce errors with self-serve inspection instructions. Stay one touch away from an expert with SightCall’s video network.

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Workforce Upskilling

AR annotations and overlays allow remote experts to guide less experienced technicians to faster problem resolutions through a real-time collaborative environment.

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Global Innovators Use SightCall to Make Every Interaction Count

Key Product Highlights

Powerful Features to Provide Unparalleled Service

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AR Annotations

Drop AR instructions over real-time device views for improved remote collaboration

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Remote Flashlight

Enable clearer patient and technician views with remote lighting controls

OCR Scanning

Read text from an image or document scan for more accessible information

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Geolocation

Document technician or patient location to quickly dispatch resources as needed

Offline Data Capture

Capture data in zero network locations with no connection required

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Photo and Video Capture

Capture device status and upload to your system of record to improve documentation

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Barcode Scanning

Scan barcodes for easy medication management or to find device information

Speech Translation

Effectively communicate with real-time subtitle translation for less barriers to care

SightCall helps you move the numbers that make a difference

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81%

Improved First Time Fix Rate

30pt

Increased Customer Satisfaction

41%

Decreased Training Time

50%

Decreased Truck Rolls

GE Healthcare's Service Revolution

"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients." - Jaco Bierman, General Electric Healthcare, ASEAN Service Operations Manager

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Additional Resources

Latest News 5 Big Tech Ideas Impacting Medical Devices (and What They Mean for Service)
Latest News A Guide to Mastering the 3 C’s of Medical Device Field Service
Resources Data Sheet: SightCall for Medical Devices