Put trusted expertise—and the ability to contribute it—in technicians’ hands
Search tutorials, ask an AI Expert, and capture new expertise, all from the field, even offline.
The SightCall
Expert Mobile App
Put trusted expertise in the hands of your team
Record and Upload Guidance
Upload video or photos to turn existing footage into structured knowledge without needing to re-record it live.
Search Tutorial Library
Search expert-reviewed service knowledge naturally and browse step-by-step visual tutorials directly from your mobile device.
Ask AI Expert with Text and Voice
Ask an AI Expert for guidance through text, voice, or a live-camera view pointed at the equipment. Get answers grounded in peer-reviewed knowledgeand real work.
Record and Capture Guidance in the Field
Capture new expertise from the field as work happens — recording or uploading service videos directly from the app — so knowledge capture doesn’t require
Offline Knowledge Access
Reviewed knowledge remains accessible even without a live connection, so FSEs aren’t blocked from getting guidance in low-connectivity field environments.
Open and Share Visual Tutorials
Technicians can open a tutorial and share it with a colleague or team member directly from the app, so guidance can be passed along in the moment.
Ask AI Expert with Photos & Live-Camera
Technicians can point their camera at equipment or snap a photo to get AI Expert guidance grounded in what it sees, in addition to typed or spoken questions.
Access trusted tutorials and AI‑guided knowledge in the field
- Browse field expertise
- Contribute knowledge
- AI expert
- Offline support
By technicians, for technicians
The SightCall Expert Mobile App puts trusted, expert-reviewed service knowledge directly in your technicians’ hands — letting them search tutorials, ask an AI Expert, and capture new expertise, all from the field, even offline.
Browse field expertise
Browse and share expert guidance:
- Technicians can instantly access a library of trusted expertise and tutorials.
- The most relevant content is automatically recommended.
- Key tutorials can be pinned for one-tap access.
- Technicians can rate the usefulness of a given tutorial, helping to improve the system.
Contribute expertise
Record and upload guidance:
- Technicians can capture and share procedures, which XK automatically transforms into field expertise.
- Videos can be recorded directly within the app.
- They can also upload existing videos from their phone gallery or file system.
AI expert
Ask AI expert:
- Provides technicians with instant, task-specific guidance on repair procedures.
- For hands-free support, technicians can use a visual mode with voice interaction and live visual inputs.
- A traditional chat interface is also available for quick questions and answers.
Offline capabilities
Offline knowledge access:
- The app is designed for field service environments and works fully offline.
- Previously viewed tutorials remain available and automatically update when new versions are released.
- Videos can be shared offline and will upload automatically once connectivity is restored.
Frequently asked questions about SightCall Expert App
What is the SightCall Expert App?
The SightCall Expert App is a mobile field service knowledge app. Technicians can use it to find visual procedures in Xpert Knowledge™, ask AI Expert questions, contribute videos from the field, and access selected tutorials offline.
How does the Expert App help technicians on the job?
The Expert App gives technicians visual tutorials and troubleshooting guidance they can use while working. It helps them find the next step without having to search through manuals or wait for a senior technician to respond.
Can I ask AI Expert questions in the app?
Yes. AI Expert lets technicians ask questions about their organization’s Xpert Knowledge™ and find relevant service guidance through a conversation.
Can I use the Expert App offline?
Yes. Selected tutorials are available offline in the Expert App, so technicians can follow service guidance in locations with limited or unreliable connectivity.
Can technicians record and upload videos from the field?
Yes. Technicians and subject matter experts can record and upload videos through the Expert App. Xpert Knowledge™ can turn those contributions into structured tutorials for review and reuse.
How does the Expert App capture tribal knowledge?
Experienced technicians can record how they diagnose and fix problems, including techniques that rarely make it into a manual. Xpert Knowledge™ can turn this tribal knowledge into guidance that others can review, validate, and share.
Can the Expert App help train new field service technicians?
Yes. New technicians can refer to service procedures and troubleshooting tutorials as they encounter unfamiliar jobs. This supports learning in the field and can reduce reliance on shadowing, ride-alongs, and repeated calls to senior colleagues.
What can technicians find in the Expert App?
Technicians can find visual tutorials, service procedures, and troubleshooting guidance in Xpert Knowledge™. Content can come from field videos, remote support sessions, uploaded recordings, and validated expertise from across the organization.
How is the Expert App different from a traditional knowledge base?
The Expert App focuses on visual guidance drawn from real service work, including how a task is performed and the techniques used. It also lets technicians contribute videos from the field, helping teams capture expertise alongside existing documentation.
How does the Expert App work with Xpert Knowledge™?
Xpert Knowledge™ turns service experience into structured, reusable guidance. The Expert App gives technicians mobile access to that content and a way to contribute their own expertise from the field.
Can the Expert App help reduce escalations?
The Expert App can help reduce escalations by giving technicians access to troubleshooting guidance before they contact a senior technician or support team. Making proven methods easier to find can reduce reliance on individual experts.
Who is the Expert App for?
The Expert App is for field service technicians, service engineers, technical support teams, trainers, and subject matter experts. It supports teams working with complex equipment where practical experience is difficult to document and share.
Why use visual guidance for field service?
Some service tasks are easier to follow when you can see them being performed. Visual guidance shows the sequence of steps, the equipment involved, and practical techniques that can be difficult to explain in text alone.
Can our experts review AI-generated content before it is shared?
Yes. Xpert Knowledge™ lets your team review, edit, approve, publish, or reject AI-generated content before it is shared broadly. This gives your experts oversight of the guidance made available through the Expert App.
How can we preserve expertise when experienced technicians retire or leave?
Technicians can record their methods and troubleshooting techniques in the Expert App as part of their field work. Xpert Knowledge™ can turn those recordings into reusable guidance, helping the team retain access to expertise after the person leaves.
Your service teams already
solve complex problems every day.
It's time to capture those moments and turn them into reusable guidance for the rest of the organization.