Every service interaction should make your organization smarter.
SightCall VISION is the video intelligence platform that helps service teams solve problems remotely, capture knowledge automatically, uncover insights, and continuously improve service performance.
Trusted by
Proven improvements across enterprise service teams
30%
improvement in first time resolution rate
69%
decreased average resolution time
25%
increased CSAT
Every service interaction creates intelligence.
Most of it never gets put to work.
Service knowledge is scattered across video calls, CRM records, analytics tools, knowledge bases, and training content. Teams waste time searching, documenting, and solving the same problems again.
SightCall VISION connects the entire service cycle. It helps teams resolve issues visually, turns real work into trusted knowledge, and reveals insights that improve every interaction that follows.
SightCall VISION captures expertise, generates insights, and ensures every interaction helps your team deliver faster, smarter, and more consistent service.
Video Intelligence for
Service Organizations
Xpert Knowledge™
Turn frontline fixes into scalable expertise
Automatically create tutorials from remote sessions and existing videos
Remote Visual Support
Resolve issues faster with live video
Every remote video session becomes a source of operational data
Insights
Turn every session
into operational intel
Identify support trends, repeat issues, and knowledge gaps
Why VISION?
Preserve expertise as work happens. Turn real service interactions into trusted guidance that teams can find and reuse.
Improve first-time fixes and reduce repeat visits.
Connect the entire service cycle with remote support, insights, and knowledge creation in one platform.
Build AI grounded in real service work.
Secure, scalable, and built to support global teams and existing technology ecosystems.
Enterprise-grade security
Data protection and compliance are not optional. SightCall VISION is built for industries where security is paramount. Our software adheres to top certifications and complies with global data protection regulations like GDPR, HIPAA, and more.
GDPR Compliance
SOC 2 Type II Certified
CCPA Compliance
HIPAA Compliance
Built for every service organization
Frequently asked questions about SightCall VISION
How does SightCall work?
A customer or field technician joins a secure visual support session from a smartphone, tablet, or computer—no complex setup required. Experts can see what the user sees, annotate live video, share files, and guide them through troubleshooting in real time.
Who uses SightCall?
SightCall is designed for customer service, field service, insurance, healthcare, manufacturing, and other industries where remote visual collaboration helps reduce downtime, improve first-time fix rates, and enhance customer experiences.
Can SightCall VISION help preserve expert knowledge?
Yes. Xpert Knowledge™ automatically captures live support sessions—including video, audio, annotations, screenshots, and contextual information—and uses AI to generate structured, step-by-step multimedia tutorials. Content managers review and approve tutorials before they are published to a searchable knowledge library.
Does SightCall work on mobile devices?
Yes. SightCall supports modern smartphones, tablets, desktop browsers, and a variety of supported devices, allowing users to join sessions from virtually anywhere.
Can SightCall automatically capture knowledge?
Yes. SightCall’s AI-powered Xpert Knowledge automatically transforms visual support sessions into searchable, multimedia tutorials that help preserve expert knowledge and accelerate employee training.
How quickly can organizations get started with SightCall VISION?
Most organizations can begin using SightCall VISION within days. Guided onboarding and configuration help teams deploy the platform quickly and begin delivering remote visual support with minimal disruption.
Your service teams already
solve complex problems every day.
It's time to capture those moments and turn them into reusable guidance for the entire organization.
Help Every Technician
Perform Like Your Best Expert
Capture expertise. Scale it instantly.
- Automatically turn service interactions into step-by-step guides.
- Build a living library of real-world solutions without adding extra work for your team.
Send experts anywhere. Solve issues in real time.
- Connect experts, technicians, and customers through live video.
- Guide work instantly with AR annotations, screen sharing, and mobile tools.
- Reduce unnecessary truck rolls and resolve issues faster.
Turn support session data into intelligent action.
- Analyze live sessions.
- Identify gaps and surface trends.
- Ask AI natural questions for more informed decisions.