See Through Your Customer’s Eyes
Imagine how much faster customer service agents could solve issues if they could see the problem without even leaving their desks. Consumers today are using their mobile devices more and more frequently. This has led to a more connected world where images and other data can be easily transferred within seconds.
lndividuals can share their mobile camera to provide a complete view of the situation or problem. Customer Service Agents can pause live feeds, highlight issues, point out key items, and even directly open supporting documentation on the customer’s device to come to a resolution more efficiently than ever before.