5/12/2020

On-The-Go Visual Assistance For Salesforce Service Cloud

Ben Pinkerton's profile picture
Ben Pinkerton VP of Product Marketing

SightCall Mobile App for Salesforce Provides On-The-Go Visual Assistance For Customer Support Teams

We’ve heard from many of our customers using Salesforce Service Cloud that they need to have the power of visual assistance for their agents who are mobile. As service organizations rapidly drive digital transformation, they seek to enable their workers who are on-the-go. Coronavirus has changed the future of work, which means we must adapt to help customers provide services no matter where they are.

SightCall is pleased to announce a new mobile capability with our SightCall Visual Support for Salesforce integration. Remote experts can now utilize the SightCall app to perform remote video guidance for troubleshooting and customer service. Using the SightCall app with Salesforce Service Cloud allows agents to easily initiate a live video session with a customer directly from within the Salesforce case.

The SightCall app is available for Apple iOS and Google Android and works with any SightCall subscription that includes the Salesforce integration.

Check out this video to see it in action!

To learn more about the SightCall for Salesforce integration, check out the AppExchange.

If you would like to speak to a SightCall expert about SightCall Visual Support For Salesforce, please contact us.
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