Remote Visual Support
SightCall helps service teams resolve issues remotely by enabling experts to see the problem in real time using live video to guide customers or technicians.
Resolve Issues Without Rolling a Truck
Live Video Support
Customers resolve a significant share of service issues remotely instead of dispatching a technician.
Improve First-Time Fixes with Visual Guidance
Augmented Reality
When experienced technicians aren’t available, diagnosing and fixing issues on the first visit becomes harder and more expensive. SightCall’s AR guidance lets experts see what field teams see and provide precise, real-time direction, helping teams fix problems correctly the first time and avoid repeat visits.
Teams report higher first-time fix rates by guiding work visually rather than verbally.
“This is more than just having a video call with a customer. The functionality is absolutely transformational for our business.”
Senior Service Manager
Oceania & ASEAN at SCIEX
“More than 95% of consumers want video, screen sharing or both for interactions like troubleshooting new products, software support and consultations.”
Consumer Research
Metrigy
Reduce Manual Data Entry From Service Work
Visual Data Capture
Manual documentation slows teams down and introduces costly errors. SightCall enables instant capture of visual data such as labels, barcodes, and handwritten information, converting it into structured data that integrates with existing service systems to improve accuracy and reduce admin effort.
Teams reduce documentation time by capturing information visually instead of manually.
Prove the Impact of Remote Service
Reporting & Dashboards
Without clear visibility, it’s difficult to justify service decisions or improve performance. SightCall’s dashboards show how remote visual support impacts first-time fix rates, avoided truck rolls, customer satisfaction, and operational efficiency, helping leaders make informed decisions with confidence.
Service leaders use SightCall reporting in operational reviews and ROI discussions.
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Start Every Interaction Ready to Succeed
Pre-Call Readiness & Optimization
Too many service interactions fail before they begin due to technical issues or missing context. SightCall prepares experts, technicians, and customers ahead of time with automated system checks, consent workflows, and pre-call data capture, reducing disruptions and improving call success rates.
Customers see fewer failed or restarted sessions once pre-call readiness is in place.
Turn Avoided Site Visits Into ESG Impact
Sustainability
Service organizations are under increasing pressure to prove environmental impact, not just set sustainability goals. SightCall automatically tracks ESG-relevant metrics by quantifying avoided site visits and reduced returns, giving leaders clear, auditable data to support reporting, compliance, and internal accountability.
Organizations use SightCall to quantify CO₂ reductions tied directly to fewer truck rolls.
SightCall VISION Platform
Put expert eyes on site and critical knowledge in the hands of your field service teams.
Integrations
Built for Effortless Integrations
SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.
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Expand Your Field of Vision
See how SightCall transforms the way you serve.
