Remote Visual Support
SightCall Remote Visual Support integrates Live Video, AR Guidance, and AI-Insights, empowering service teams to remotely See, Analyze, and Guide for rapid resolutions and improved customer satisfaction.
Core Technology
Video Support & Collaboration
Cost Reduction
Guide technicians and customers remotely, eliminating unnecessary site visits.
Faster Resolutions
Remote experts guide in real-time, reducing downtime and ensuring timely resolution.
Improved Accuracy
Real-time annotations and pointers provide clear visual guidance, reducing errors.
Augmented Reality Guidance
Revolutionizes service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.
Improved Efficiency
AR tools reduce the time required to measure, troubleshoot, and fix issues.
Enhanced Accuracy
Virtual tools like Smart Measurement provide AR Measurement quickly and easily using your Camera and AR Technology.
Reduced Costs
Eliminates reliance on repeat visits by enabling first-time fixes through AR-enhanced guidance.
“This is more than just having a video call with a customer. The functionality is absolutely transformational for our business.”
Senior Service Manager
Oceania & ASEAN at SCIEX
“More than 95% of consumers want video, screen sharing or both for interactions like troubleshooting new products, software support and consultations.”
Consumer Research
Metrigy
Data & Reporting
Visual Data Capture
No more wasted time reading busy labels. Empower technicians, customers, and remote experts to seamlessly capture, digitize, and query visual data such as images, barcodes, model numbers, and handwritten text.
Time Savings
Automates data entry and validation, reducing the time spent on manual transcription.
Improved Accuracy
Captures text, barcodes, and other data with minimal errors for precise documentation.
Enhanced Efficiency
Integrates seamlessly with CRM, FSM, ERP, asset management, and knowledge bases for adding relevant visual data insights.
Reporting & Dashboards
Evaluate SightCall’s impact on field service operations with dedicated reporting dashboards. Gain real-time insights into operational efficiency, sustainability, customer experience, and service delivery improvements.
Sustainability Reporting
Track avoided product returns and site visits. Consolidated data provides tracking to showcase environmental impact reductions.
CX/CSAT
Survey customers to track remote visual support experience and satisfaction.
Agent Experience & FTFR
Calculate resolution rates with Remote Visual Support usage.
Ready to learn more?
Customer Service
Pre-Call Readiness & Optimization
Ensures successful service interactions by equipping experts, techs, and customers with automated system checks, consent workflows, and pre-call data collection.
Higher Call Success Rates
Reduce technical disruptions by pre-testing audio, video, and network quality.
Better Context
Pre-call workflows ensure agents are fully informed before starting interactions.
Resource Efficiency
Optimizes customer, technician and agent time by addressing issues proactively.
Business Impact
Sustainability
Enables organizations to track, monitor, and report ESG metrics. Uses geolocation to calculate environmental benefits from reduced product returns and site visits. Highlights impact reductions to support sustainability goals, ensure compliance, and enhance transparency.
Improve Transparency
Provides stakeholders with a clear, data-driven view of sustainability performance.
Regulatory Compliance
Ensures adherence to ESG standards and reduces risk of non-compliance penalties.
Efficiency Gains
Automates data collection and reporting, minimizing errors and saving time.
SightCall VISION Platform
Put expert eyes on site and critical knowledge in the hands of your field service teams.
Integrations
Built for Effortless Integrations
SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.
Ready for a demo?
Expand Your Field of Vision
See how SightCall transforms the way you serve.
