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Provide visual expertise at the moment of service

Whether you maintain and repair equipment, help customers or assess damage, SightCall offers the visual capabilities you need to serve and solve remotely

See, Analyze, and Guide

Rapid Resolutions and Improved Customer Satisfaction

SightCall Remote Visual Support integrates Live Video, AR Guidance, and AI-Insights, empowering service teams to remotely See, Analyze, and Guide for rapid resolutions and improved customer satisfaction.

Real Results

Move the Metrics that Matter

58%

Reduction in time to repair on site

This is more than just having a video call with a customer. The functionality is absolutely transformational for our business.

More than 95% of consumers want video, screen sharing or both for interactions like troubleshooting new products, software support and consultations. — Metrigy

69%

Decreased Average Resolution Time

80%

Increased CSAT

5×

Savings on Field Service Operations

50%

Fewer Truck Rolls

Transform Traditional Troubleshooting

Video Support & Collaboration

Enable technicians and customers to collaborate in real time with remote experts using video, AR, and digital tools. Instant visual support ensures quick, effective troubleshooting, even for complex issues.

Cost Reduction: Guide technicians and customers remotely, eliminating unnecessary site visits.

Faster Resolutions: Remote experts guide in real-time, reducing downtime and ensuring timely resolution.

Improved Accuracy: Real-time annotations and pointers provide clear visual guidance, reducing errors.

Features

Live Video (One-Way / Two-Way)
Screenshare / Screencast
Real-Time Annotations & Augmented • Reality
Advanced Pointer
Freeze Image / Take Photo
Front / Back Camera Control
Video Zoom
Remote Device Controls
Multiparty Video
Meeting Scheduler
Desktop Console Agent Experience
Live Translation
Auto generated reports

Features

AR Smart Measurement
Real-Time Annotations
Flashlight
Advanced Pointer
Remote Device Controls

Supercharge Visual Guidance

Augmented Reality Guidance

Revolutionizes service with advanced AR tools that enable precise diagnostics, real-time visual collaboration, and remote problem resolution.

Improved Efficiency: AR tools reduce the time required to measure, troubleshoot, and fix issues.

Enhanced Accuracy: Virtual tools like Smart Measurement provide AR Measurement quickly and easily using your Camera and AR Technology.

Reduced Costs: Eliminates reliance on repeat visits by enabling first-time fixes through AR-enhanced guidance.

Gain Valuable Insight

Visual Data Capture

No more wasted time reading busy labels. Empower technicians, customers, and remote experts to seamlessly capture, digitize, and query visual data such as images, barcodes, model numbers, and handwritten text.

Time Savings: Automates data entry and validation, reducing the time spent on manual transcription.

Improved Accuracy: Captures text, barcodes, and other data with minimal errors for precise documentation.

Enhanced Efficiency: Integrates seamlessly with CRM, FSM, ERP, asset management, and knowledge bases for adding relevant visual data insights.

Features

Freeze Image / Take Photo
HD Photo Capture
Picture Time Stamping
Media Sharing
Optical Character Recognition
Barcode Scanner
Image Editor
Smart OCR
Smart Scanner

Features

Real-Time Insights
Track CO2 Savings
Track Travel Cost Savings
TrackTravel Distance Avoided
Track Travel Time Saved

Showcase Environmental Impact

Sustainability

Enables organizations to track, monitor, and report ESG metrics. Uses geolocation to calculate environmental benefits from reduced product returns and site visits. Highlights impact reductions to support sustainability goals, ensure compliance, and enhance transparency.

Improve Transparency: Provides stakeholders with a clear, data-driven view of sustainability performance.

Regulatory Compliance: Ensures adherence to ESG standards and reduces risk of non-compliance penalties.

Efficiency Gains: Automates data collection and reporting, minimizing errors and saving time.

Understand Tangible Metrics

Reporting & Dashboards

Evaluate SightCall’s impact on field service operations with dedicated reporting dashboards. Gain real-time insights into operational efficiency, sustainability, customer experience, and service delivery improvements.

Sustainability Reporting: Track avoided product returns and site visits. Consolidated data provides tracking to showcase environmental impact reductions.

CX/CSAT: Survey customers to track remote visual support experience/satisfaction.

Agent Experience & FTFR: Calculate resolution rates with Remote Visual Support usage.

Features

Meeting Report
Flow Report
Picture Timestamping
Post-Call Survey
Structured PDF Report Generation
Email Report Distribution
Dashboards

Features

Image Capture
Local File Upload
Barcode Scanner
Photo Download
Geolocation
Custom Form Data Collection
Smart OCR

Ensuring Comprehensive Issue Context

Visual Self-Service

Empower customers and field technicians to proactively capture and share critical visual data—such as high-resolution images, barcode scans, text scans, geolocation, and notes—before remote support interactions.

Improve First-Call Resolution: Detailed visual context before live interactions ensure remote support experts are prepared before the first interaction.

Optimize Job Efficiency: Pre-captured data streamlines diagnostics and repair workflows.

Enhance Customer Experience: Spend less time explaining and more time solving. Faster service and problem-solving boosts customer satisfaction.

Improve Connection Outcomes

Pre-Call Readiness & Optimization

Ensures successful service interactions by equipping experts, techs, and customers with automated system checks, consent workflows, and pre-call data collection.

Higher Call Success Rates: Reduce technical disruptions by pre-testing audio, video, and network quality.

Better Context: Pre-call workflows ensure agents are fully informed before starting interactions.

Resource Efficiency: Optimizes customer, technician and agent time by addressing issues proactively.

Features

Pre-Call System Checks
Advanced Waiting Room
Guest Consents
Geolocation
Meeting Scheduler

Features

HD Photo Capture
Local File Upload
Optical Character Recognition
Barcode Scanner

Ensure Visual Context

Offline Data Capture

No worries about lost signal in remote or low-network areas. Technicians and customers can capture structured visual and text data (images, videos, notes) asynchronously and rejoin the live session for review.

Improves productivity: Enable troubleshooting in any setting, reducing downtime and repeat visits.

Enhances first-time fix rates: Improve operational efficiency and customer satisfaction while minimizing costs related to poor network support environments.

Reduces delays: Less manual data re-entry or repeat visits due to data losses in poor network settings.

SightCall VISION Platform

Put expert eyes on site and critical knowledge in the hands of your field service teams.

Integrations

Built for Effortless Integrations

SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.

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Ready to Expand Your Field of Vision?

See how SightCall transforms the way you serve.