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Capture critical knowledge before it’s gone and turn it into visual expertise

60% of the field service workforce is retiring by 2030. Get started with AI-powered visual knowledge capture today.

See, Analyze, and Guide

Preserve institutional wisdom & empower your teams

SightCall empowers service organizations to captures critical tacit expertise in real-time, transforming it into actionable visual knowledge that empowers teams, preserves institutional wisdom, and enhances operational efficiency.

Real Results

Move the Metrics that Matter

87% of companies worldwide report skill gaps or expect them within a few years.

74%

of executives believe knowledge management is critical to success

69% of field service organizations believe front-end knowledge capture is either "very important" or "extremely important" - WBR

10,000

Baby Boomers
reach retirement age every day

72%

of organizations are investing in digital tools to manage and share knowledge

25%

by 2031, over 25% of the labor force will be 55 or older

50%

of organizations face a shortage of resources to meet service demand

Augment Your Knowledge Base

Multimedia Knowledge Creation

Enable your organizations to retain and reuse critical field insights. Turn unstructured visual interactions, such as video and annotations, into structured reports and knowledge.

Scalable Knowledge Sharing: Generate structured knowledge from multimodal visual data collected for future training and troubleshooting.

Faster Onboarding: New technicians can learn from past interactions, reducing training time.

Improved Decision-Making: Provides actionable insights for optimizing operations, parts replacements, and addressing recurring issues.

Features

Video Recording
Audio Transcription
Note Taking
Image Editor
Live Voice-to-Text Translation
AR Smart Measurement
HD Photo Capture
Optical Character Recognition (OCR)
Real-Time Annotations & Augmented Reality

Features

Live Video (One-way/Two-way)
Freeze Image / Take Photo
Front/Back Camera Control
Video Zoom Offline/Online Mode
HD Photo Capture
AI Computer Vision
Picture Time Stamping
Media Sharing
Optical Character Recognition
Barcode Scanner
Image Editor
Smart OCR
Smart Scanner

Save Valuable Insight

Visual Data Capture

Empower technicians, customers, and remote experts to easily capture, digitize, and analyze critical data— including HD video, images, annotations, barcodes, labels, and handwritten text—right from the field.

Save Tacit Expertise: Record the activities of remote experts guiding in real-time, ensuring that your expert knowledge remains with your service organization.

Enhance Operational Efficiency: Augment knowledge data with the visual dimensions, leveraging features like Optical Character Recognition (OCR), barcode scanning, image recognition, and smart scanning capabilities.

Integrate Visual Knowledge: Seamlessly integrating with CRM, FSM, ERP, and knowledge bases, Visual Data Capture enables accurate documentation and actionable insights, optimizing workflows and enhancing service delivery.

Augment Visual Knowledge

Augmented Reality Guidance

Real-time AR tools transform remote collaboration, troubleshooting, repairs, and installations—capturing and preserving visual guidance as a valuable service asset. AR not only speeds up Mean-Time-To-Repair but also ensures critical expertise stays within your organization.

Improved Collaboration: AR tools make it faster to measure, annotate, and diagnose issues.

Enhanced Expertise: Virtual tools like AR Smart Measurement provide precision critical for field service.

Reduced Mean-Time-To-Repair: Eliminates repeat visits by enabling first-time fixes through AR-enhanced guidance.

Features

AR Smart Measurement
Real-Time Annotations & Augmented Reality
Flashlight
Advanced Pointer
Remote Device Controls
Virtual Background

Features

Meeting Report
Flow Report
Picture Timestamping
Post-Call Survey
Structured PDF Report Generation
Email Report Distribution
Dashboards

Diffuse Visual Knowledge

Reporting & Dashboards

Deliver real-time insights on knowledge capture and operations, enabling businesses to improve service delivery, accelerate proficiency, and maximize knowledge use.

Call Reports: Track remote support interaction and review recordings that are tagged as successful interactions.

Agent Experience & FTFR: Leverage NPS surveys for technicians and experts using visual support, and calculate ticket resolution rates with Remote Visual Support usage.

CX/CSAT: Customer surveys to track remote visual support experience/satisfaction, pair positive surveys to visual knowledge recording.

SightCall VISION Platform

Put expert eyes on site and critical knowledge in the hands of your field service teams.

Integrations

Built for Effortless Integrations

SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.

Ready for a demo?

Ready to Expand Your Field of Vision?

See how SightCall transforms the way you serve.