SightCall + Gemini Live API Brings Instant Intelligence to Service Interactions

See the impact that AI remote support has for Field Service teams

Have you registered for the 2026 Video Intelligence Conference Series?

Unlocking the Hidden Value of Video Support for Your Service Efficiency Strategy

Home » Blog

Insights from SightCall

Your go-to resource for mastering customer service and remote support

Six Things AI Needs to Navigate Service Knowledge

Pete Humes 08/18/2026

Do you remember the last time you were lost? I mean really, really lost. Middle of nowhere. Not another person in sight and no clue

Six Things AI Needs to Navigate Service Knowledge

Pete Humes 08/18/2026

5 Takeaways on Turning Service Expertise into Scalable AI Knowledge

Pete Humes 08/17/2026

Policyholders submit damage photos during pre Remote Assessment to improve accuracy, experience, and claim efficiency

SightCall Snap for Asynchronous Remote Insurance Claims: Trusted Evidence Collection

David Swift 04/28/2026

The Field Service Factory Is Coming

Thomas Cottereau 04/08/2026

AdobeStock_347603521 1 8

Remote Visual Support in Field Service: Hidden Risks That Undermine ROI

Pete Humes 02/10/2026

Gemini Live API + SightCall Bring Instant Intelligence to Service Interactions

David Swift 12/09/2025

two service technicians at commercial printer

How Visual AI Is Rewriting the Rules of Field Service Onboarding

Pete Humes 12/02/2025

SightCall for field service man on solar panels

What Is SightCall for Field Service?

David Swift 10/30/2025

service manager in truck bay

Field Service Knowledge Loss: The Real Cost of Doing Nothing

Pete Humes 08/28/2025

camera recording damage to wall

Elevating the Claims Experience with Remote Visual Support

Pete Humes 08/26/2025

technician doing remote inspection at power station

5 Remote Inspection Mistakes That Are Costing You… And How to Fix Them

Pete Humes 07/16/2025

visual demo of sightcall snap customer support

Introducing SightCall Snap: Visual Customer Support Embedded in NiCE CXone Interactions

David Swift 07/01/2025

technician watching tutorial video on SightCall app

Unlocking Field Service Excellence: How Xpert Knowledge™ Transforms Technician and Agent Performance

David Swift 06/30/2025

Mike Hughes Global Head of Service for Peak Scientific

How Peak Scientific is Turning Field Expertise into a Scalable Asset with Xpert Knowledge

Pete Humes 06/27/2025

Xpert Knowledge: Save, Share and Scale Your Service Expertise

Pete Humes 06/12/2025

technician with tablet

Taking AI to the Next Level: Real-World Lessons from Field Service Palm Springs

Thomas Cottereau 05/14/2025

solar panel reapir

Live Chat for Remote Visual Support

David Swift 05/01/2025

Real-Time Voice-To-Text Translations

David Swift 04/23/2025

field service video why enterprises need more than

Field Service Video: Why Enterprises Need More Than FaceTime

Pete Humes 04/21/2025

first time fix rate formula

The First-Time Fix Formula: What Top-Performing Service Teams Do Differently

Pete Humes 04/17/2025

Offline Data Capture

David Swift 04/11/2025

Knowledge Capture in Field Service: A Race Against Time

Pete Humes 03/27/2025

Surf the Silver Tsunami: 3 Keys to Capturing Expert Knowledge Before It’s Gone for Good

Pete Humes 02/24/2025

52 Field Service Stats That You Need to Know

Pete Humes 01/02/2025

Boosting ROI with Live Remote Assistance: A Guide for CX Leaders

Pete Humes 12/18/2024

15 Numbers You Need to Know About the Field Service Talent Crisis (And What You Can Do About It)

Pete Humes 12/09/2024

How to Build an Expert Field Service Knowledge Base: A Practical Guide for IT Leaders

Pete Humes 11/21/2024

How to Choose a Visual Remote Support Solution

Pete Humes 10/14/2024

Insights on the Future of Customer Experience and Cloud Transformation with Genesys

Pete Humes 08/09/2024

Cognitive Overload in the Contact Center is Costing You More Than You Think

Pete Humes 07/30/2024