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Pete Humes

Director of Content

Pete has been with SightCall since 2022.

A Beginner’s Guide to Enterprise Contact Center Solutions

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How Electronics & Appliances Manufacturers Use Remote Visual Support to Transform Customer Service

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Welcome to the Cloud: Trends in Contact Center Technology

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5 Reasons to Bring Remote Visual Support Into Your Contact Center

Transform Call Center Efficiency with Self-Service Triage

Elevating the Customer Experience with Smart Installation

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VIDEO: Remote Visual Support for Medical Device Triage

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VIDEO: Remote Visual Support for Medical Device Inspection

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VIDEO: Remote Visual Support for Medical Device Installation

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How to Lose a Customer: 6 Simple Service Tips to Show You Don’t Care

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Expert Interview: Sarah Nicastro and The Future of Field Service

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The Customer Service Top 40: Eighties Edition

How to Get Your Service Team to Embrace New Technology

7 Expert Insights About the Future of Healthcare Technology

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5 Medical Device Field Service Superpowers from SightCall

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How to Reduce Truck Rolls with Remote Visual Support

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Using Remote Visual Support for Medical Device Service Training

5 Big Tech Ideas Impacting Medical Devices (and What They Mean for Service)

A Guide to Mastering the 3 C’s of Medical Device Field Service

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What is Remote Visual Support?

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Insurance Technology Trends: 5 Digital Tools Transforming the Industry

Customer Service Gets a Makeover

6 Ways Digital Transformation Tools Can Make Your Company Recession-Resilient

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Corporate Sustainability: How Remote Visual Support Can Help You Save the Planet

Remote Video Inspections: Maintaining Business Operations

Remote Visual Support vs. Video Chat Apps

What service organizations can do to measure and reduce their environmental impact

Augmented Reality in Power and Utilities

Remote Visual Support Software: What It Is, and How It Is Enhanced by Augmented Reality

Wearable Technology: An All-In-One Answer to Field Service Challenges