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Pete Humes

Director of Content

Pete has been with SightCall since 2022.

Generative AI & Customer Service: 9 Things Contact Center Leaders Need to Know

Contact Center Optimization: How to Improve Your Customer Service Core Strength

A Beginner’s Guide to Enterprise Contact Center Solutions

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How Electronics & Appliances Manufacturers Use Remote Visual Support to Transform Customer Service

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Welcome to the Cloud: Trends in Contact Center Technology

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5 Reasons to Bring Remote Visual Support Into Your Contact Center

Transform Call Center Efficiency with Self-Service Triage

Elevating the Customer Experience with Smart Installation

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VIDEO: Remote Visual Support for Medical Device Triage

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VIDEO: Remote Visual Support for Medical Device Inspection

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VIDEO: Remote Visual Support for Medical Device Installation

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How to Lose a Customer: 6 Simple Service Tips to Show You Don’t Care

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Expert Interview: Sarah Nicastro and The Future of Field Service

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The Customer Service Top 40: Eighties Edition

How to Get Your Service Team to Embrace New Technology

7 Expert Insights About the Future of Healthcare Technology

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5 Medical Device Field Service Superpowers from SightCall

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How to Reduce Truck Rolls with Remote Visual Support

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Using Remote Visual Support for Medical Device Service Training

5 Big Tech Ideas Impacting Medical Devices (and What They Mean for Service)

A Guide to Mastering the 3 C’s of Medical Device Field Service

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What is Remote Visual Support?

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Insurance Technology Trends: 5 Digital Tools Transforming the Industry

Customer Service Gets a Makeover

6 Ways Digital Transformation Tools Can Make Your Company Recession-Resilient

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Corporate Sustainability: How Remote Visual Support Can Help You Save the Planet

Remote Video Inspections: Maintaining Business Operations

Remote Visual Support vs. Video Chat Apps

What service organizations can do to measure and reduce their environmental impact

Augmented Reality in Power and Utilities