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Home » Archives for Pete Humes

Pete Humes

Director of Content

Pete has been with SightCall since 2022.

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Remote Visual Support in Field Service: Hidden Risks That Undermine ROI

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How Visual AI Is Rewriting the Rules of Field Service Onboarding

service manager in truck bay

Field Service Knowledge Loss: The Real Cost of Doing Nothing

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Elevating the Claims Experience with Remote Visual Support

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5 Remote Inspection Mistakes That Are Costing You… And How to Fix Them

Mike Hughes Global Head of Service for Peak Scientific

How Peak Scientific Turned Field Expertise into a Scalable Asset with Xpert Knowledge

Xpert Knowledge: Save, Share and Scale Your Service Expertise

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Field Service Video: Why Enterprises Need More Than FaceTime

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The First-Time Fix Formula: What Top-Performing Service Teams Do Differently

Knowledge Capture in Field Service: A Race Against Time

Surf the Silver Tsunami: 3 Keys to Capturing Expert Knowledge Before It’s Gone for Good

52 Field Service Stats That You Need to Know

Boosting ROI with Live Remote Assistance: A Guide for CX Leaders

15 Numbers You Need to Know About the Field Service Talent Crisis (And What You Can Do About It)

How to Build an Expert Field Service Knowledge Base: A Practical Guide for IT Leaders

How to Choose a Visual Remote Support Solution

Insights on the Future of Customer Experience and Cloud Transformation with Genesys

Cognitive Overload in the Contact Center is Costing You More Than You Think

Reduce Contact Center Turnover By Managing Emotional Labor

Welcome to the Self-Service Revolution

Gen AI Security Check: 15 Key Questions for Vendors

How to Defeat Downtime with AI-Enhanced Visual Assistance

How Technology Improves Empathy in the Enterprise Contact Center

5 Ways Visual Technology Transforms the Customer Experience

Multimodal Generative AI: How It’s Changing Service Forever

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SightCall VISION: 5 Things You Need to Know

5 Habits of Highly Effective CX Leaders

Using Remote Visual Support to Boost First Contact Resolution

Generative AI & Customer Service: 9 Things Contact Center Leaders Need to Know

Contact Center Optimization: How to Improve Your Customer Service Core Strength