Agentic visual intelligence that learns from every remote visual support interaction
Fortune 500 companies lose $31.5B annually due to critical knowledge exiting their organizations.
Source: Fast Company, June 2024
Empower Tier 1 agents, customers, and field technicians to self-resolve.
Capture unspoken know-how — before it walks out the door.
Accelerate knowledge object creation, creating tutorials in minutes, not hours.
Xpert Knowledge™ helps us cut troubleshooting time in half.
SightCall has helped our FTFR increase by 20%.
10-20% improvement in first‑time fix rate
30% lower Tier 2 escalations
Speed to proficiency cut in half
15-30% lower support costs via shift-left
5-10 minute content creation time
A SightCall Remote Visual Support is integrated into your business process. All images captured, video, audio transcripts, AR annotation, and metadata.
Tutorials are populated in the Xpert Library where your team reviews, tags, comments, and edits tutorials for accuracy before deploying to your employees and customers.
SightCall AI structures all multimodal data, auto-generates step-by-step multimedia tutorials, with images, video, AR annotation, audio and text summaries.
Deliver clear guidance in real time with visual support that connects customers, on-site technicians and remote experts to boost first-time fix rates, reduce waste and accelerate training.
Streamline and simplify customer experiences and give your agents the power to solve issues faster the first time with live remote video.
Speed up the claims process with live video assistance. Simplify self-service to save time and travel. Use visual technology to reduce fraud and boost customer loyalty.
Reinvigorate your outdated telehealth solution with a more intuitive, secure and reliable tool that’s focused on the needs of providers and patients.
Explore how Agentic Visual Intelligence empowers frontline operations by combining live visual support with self-learning AI. Learn how visual intelligence evolves from passive assistance to proactive problem-solving, driving down resolution times while building a compounding knowledge advantage.
Add VISION to your service interactions and boost the efficiency of every call, site visit and customer experience with live video powered by AI and AR.
Give your agents, adjusters, experts, engineers and technicians the power to see and solve complex problems faster. Remote visual support improves first-time fixes with fewer errors and less waste.
End the frustration of troubleshooting by talking or texting. Add real-time video assistance and visual guidance for more effective customer support and remarkable CX.
Deploy visual support as a “force multiplier” to boost operational efficiency and meet rising customer expectations despite shrinking head counts and service budgets.
It’s never been easier to record, store and share the unique institutional knowledge that your service organization depends on.
Protect tomorrow’s revenue flow today with a plan to capture the know-how of your veteran agents, techs, experts and engineers before they retire.
50%
Fewer truck rolls
Leveraging SightCall, we can diagnose a large percentage of our jobs before we roll a truck and order parts. Which means we’re going to reduce truck rolls, which will reduce cycle time, and improve customer experience.
David Steckel
Head of Product & Innovation
50%
Decrease in average handle time for contact center agents
20%
Increase in first call resolution
69%
Decreased average resolution time for field service
25%
Increase CSAT
Replace inefficient service processes with advanced remote visual support that seamlessly integrates with your existing systems and software.
We are proud to partner with service software leaders and SightCall connects seamlessly to your existing CRM, field service management software or CCaaS platform.
Book a personalized demo with our solutions team to see how SightCall can bring visual intelligence to your enterprise and improve key performance indicators.
