What happens when expert human support meets live video intelligence?
In this candid fireside chat, SightCall's David Swift talks with Topcon’s Ben Huber about how his team uses video-enabled support to troubleshoot complex field issues faster, reduce costly site visits, and improve customer confidence in high-stakes environments where downtime directly impacts productivity.
From real-world stories about solving equipment issues remotely to practical insights on AI, onboarding, and service metrics that actually matter, this session offers an honest look at the future of service and support.
If you’re a service leader looking to scale expertise without losing the human touch, this conversation delivers actionable lessons grounded in real operational experience.
