Vuzix is a leading supplier of Smart-Glasses and Augmented Reality (AR) technologies and products for the consumer and enterprise markets. Their products include personal display and wearable computing devices that offer users a portable high-quality viewing experience, provide solutions for mobility, wearable displays and augmented reality. The SightCall and Vuzix integration empowers Vuzix customers to take advantage of the world’s leading visual assistance platform for enterprises.
With SightCall, Vuzix users can leverage augmented remote guidance from offsite experts. SightCall reverses the traditional field service model where expertise was in the field, by making expertise available to the field remotely. When a tech cannot finalize a repair, by simply clicking the Video Expertise button in their FS App they will connect to a central or field expert. When a customer is having an issue, a field tech can use remote guidance to implement a quick fix or identify missing parts or complications to ensure the onsite visit will be effective. By avoiding several tens of thousands of truck rolls per month, SightCall's customers save millions and provide a better service to their customers.
