In the competitive field of manufacturing, augmented workers are the key to servitization and operational excellence. Empower your workforce to elevate your offering through better resolution rates, less downtime and improved customer satisfaction. SightCall connects your experts in a virtual, interactive environment where they can troubleshoot, train and resolve complex work orders with visual assistance, augmented reality and artificial intelligence insights.
Using AR-powered visual support, your organization’s most skilled technicians can handle more jobs remotely, giving them the freedom to focus on high value customers, complex repairs and supporting technicians in the field. Our enterprise-grade platform helps you collect, share and deliver service knowledge across your entire organization so that all technicians can work at their maximum potential, regardless of their experience level or expertise.
Our success is driven by your passion for improving your service experience. Together we are revolutionizing the way technicians interact and perform tasks with greater efficiency.
"SightCall’s visual support technology enables us to provide a superior customer experience that is central to our company’s commitment to great service. With live video, we can diagnose and resolve cases with new clarity and precision, resolving customer issues on the first call. SightCall helps us demonstrate that our commitment to customers lasts long after the date of sale."
- Daniel Murray, Director of Services for Core Health & Fitness
"When introduced Visual Press Support (powered by SightCall), our customers were blown away because they never have experienced such an easy, unique and simple way of communicating with our service technicians. Visual Press Support helped us to increase the first time rate and dramatically decrease the case resolution time."
- Thomas Göcke, Head of Digitalization & Marketing for Koenig & Bauer
"SightCall has enabled us to realize new efficiencies and digitally transform processes that previously required manual solutions. The ability to see and diagnose remote issues allows us to leverage data that informs valuable processes including training, quality inspection, support and investigation. This ultimately leads to a better work environment for employees and higher service availability for customers."
- Arnaud Banner, Technical and Innovation Director at Omexom
SightCall integrates with any Android compatible wearable device, augmenting technicians with hands-free visual assistance that cuts costs and improves fix rate and accuracy. Watch this video to see how SightCall AR-powered visual support can deliver a superior technician experience.
