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Insights from SightCall

Your go-to resource for mastering customer service and remote support

The Field Service Factory Is Coming

Thomas Cottereau 04/08/2026

Over the past year, there’s been a shift inside SightCall. AI stopped being just a feature we were building and started becoming part of how

Gen AI Security Check: 15 Key Questions for Vendors

Pete Humes 04/23/2024

How to Defeat Downtime with AI-Enhanced Visual Assistance

Pete Humes 02/02/2024

How Technology Improves Empathy in the Enterprise Contact Center

Pete Humes 01/16/2024

5 Ways Visual Technology Transforms the Customer Experience

Pete Humes 01/16/2024

Multimodal Generative AI: How It’s Changing Service Forever

Pete Humes 01/01/2024

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SightCall VISION: 5 Things You Need to Know

Pete Humes 12/13/2023

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SightCall VISION: The Future of Enterprise Service

Thomas Cottereau 12/05/2023

5 Habits of Highly Effective CX Leaders

Pete Humes 11/13/2023

Using Remote Visual Support to Boost First Contact Resolution

Pete Humes 10/17/2023

Generative AI & Customer Service: 9 Things Contact Center Leaders Need to Know

Pete Humes 10/11/2023

Contact Center Optimization: How to Improve Your Customer Service Core Strength

Pete Humes 09/01/2023

A Beginner’s Guide to Enterprise Contact Center Solutions

Pete Humes 08/24/2023

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How Electronics & Appliances Manufacturers Use Remote Visual Support to Transform Customer Service

Pete Humes 08/18/2023

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Welcome to the Cloud: Trends in Contact Center Technology

Pete Humes 07/28/2023

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5 Reasons to Bring Remote Visual Support Into Your Contact Center

Pete Humes 07/12/2023

Optimizing Customer Engagement: Best Practices for Call Center Agents Using Video Technology

David Swift 06/26/2023

Transform Call Center Efficiency with Self-Service Triage

Pete Humes 06/23/2023

Elevating the Customer Experience with Smart Installation

Pete Humes 06/20/2023

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VIDEO: Remote Visual Support for Medical Device Triage

Pete Humes 06/01/2023

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VIDEO: Remote Visual Support for Medical Device Inspection

Pete Humes 06/01/2023

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VIDEO: Remote Visual Support for Medical Device Installation

Pete Humes 06/01/2023

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How to Lose a Customer: 6 Simple Service Tips to Show You Don’t Care

Pete Humes 05/24/2023

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Boost Service Efficiency by Bridging the Physical & Digital World

Thomas Cottereau 05/09/2023

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Expert Interview: Sarah Nicastro and The Future of Field Service

Pete Humes 05/01/2023

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The Customer Service Top 40: Eighties Edition

Pete Humes 04/25/2023

How to Get Your Service Team to Embrace New Technology

Pete Humes 03/27/2023

7 Expert Insights About the Future of Healthcare Technology

Pete Humes 02/17/2023

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5 Medical Device Field Service Superpowers from SightCall

Pete Humes 02/16/2023

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How to Reduce Truck Rolls with Remote Visual Support

Pete Humes 02/15/2023

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Using Remote Visual Support for Medical Device Service Training

Pete Humes 02/01/2023