Optimize Technician Performance with Live Video, Augmented Reality and AI Insights.
As technology rapidly evolves, so do the expectations placed on field service organizations by their customers and technicians. SightCall helps you meet these expectations by connecting technicians in a virtual, interactive environment where they can see and share valuable information for faster problem resolution.
Our success is driven by your passion for improving your service experience. Together we revolutionize the way technicians interact and perform tasks with greater efficiency.
SightCall integrates seamlessly into your existing job order workflow with minimal effort. Our platform works in harmony with your current processes to maximize the impact of your technical service department.
Avoid repeated repairs with AI/AR assisted maintenance.
Solve problems quickly with visual assistance.
Drastically reduce unnecessary onsite visits.
Enhance new technician effectiveness in the field.
Raise the bar for customer service expectations.
Using AR-powered visual support, your organization’s most skilled technicians can handle more jobs remotely, giving them the freedom to focus on high value customers, complex repairs and supporting technicians in the field. Our enterprise-grade platform helps you collect, share and deliver service knowledge across your entire organization so that all technicians can work at their maximum potential, regardless of their experience level or expertise.
How many failed work orders would be successful if there was an easier way to receive guidance in the field? With SightCall, your technicians have immediate access to remote experts, ensuring that they are never alone on a service call. From any mobile device or wearable, they can receive live, AR-powered assistance to help them resolve complex tasks. SightCall reduces truck rolls, improves first time fix rates, and helps new technicians move quickly from the classroom to the field.
Field Service Organizations are faced with the challenge of retaining knowledge from their aging workforce and transferring that information to the next generation of service leaders. SightCall helps you to retain valuable data from service calls including photos and videos of complex repairs. This information can be used for employee training, quality assurance, future reference, and to teach SightCall’s AI to support your technicians through automated assistance.
SightCall integrates seamlessly into your existing software ecosystem and optimize your existing processes. You can keep your current CRM and FSM system, create your own experience leveraging SightCall APIs, or use SightCall in standalone mode. The choice is yours, and we’re here to make it easy.
"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients."
- Jaco Bierman, General Electric Healthcare, ASEAN Service Operations Manager
