Resolve today's service issue. Improve tomorrow's service organization.
Support FSEs remotely. Capture expertise as work happens. Transform every service interaction into trusted knowledge and operational intelligence.
Trusted by
50%
fewer truck rolls
20%
increased first time fix rate
25%
increased CSAT
5×
savings on field service operations
69%
decreased average resolution time
50%
fewer
truck rolls
20%
increased first time fix rate
25%
increased CSAT
5×
savings on field service operations
69%
decreased average resolution time
Most service organizations solve the same problems every day. Very few learn from them.
Service leaders are facing an expertise crisis
Experts are retiring
Critical knowledge leaves with them.
New hires need help sooner
Experience levels are shrinking while workloads grow.
AI lacks trusted knowledge
Manuals alone aren’t enough.
Key conversations disappear
The best troubleshooting often never becomes reusable knowledge.
One platform for every service interaction
Solve
See the issue immediately. Resolve more problems remotely. Reduce escalations.
Learn
Understand recurring failures.
Identify process gaps.
Measure service performance.
Scale
Capture expertise automatically.
Validate with experts. Deliver trusted guidance to every technician.
Better service isn't one outcome. It’s dozens.
Faster onboarding
Better first-time fix rate
Fewer escalations
Less repeat troubleshooting
Higher expert capacity
Better AI answers
Improved consistency
Lower training costs
Field Service Innovators
Global manufacturer of car wash equipment
How we helped:
Cost savings from reducing truck rolls
Improved resolution rates with pre-visit triage
World’s oldest printing press manufacturer
How we helped:
80% of customer cases now solved successfully through remote support
Increase in FTFR and decrease in resolution time
Global leader in medical devices
How we helped:
Reduced maintenance turnaround times from 3 days to 6-8 hours
Saved over $300K in travel costs per month
International supplier of drive systems
How we helped:
Increased order intakes for service contracts, driving additional revenue
Cost savings through increase of remote support sessions
Empowering Field Service Technicians to Deliver Results
Connect
Technicians, experts and customers collaborate through live visual support.
Capture
Important expertise is automatically captured during real service work.
Improve
AI structures, summarizes and organizes knowledge for expert review.
Reuse
Technicians, support teams and AI access trusted knowledge during future service work.
Solve problems faster
Give technicians, experts, and customers a shared view of every issue. Resolve more problems remotely, reduce escalations, and shorten time to resolution with live Remote Visual Support.
- Live video and AR guidance
- No-download customer experience
- Remote diagnostics and collaboration
Understand what's happening in the field
Every service interaction contains operational insight. Identify recurring failures, process bottlenecks, training opportunities, and product issues with AI-powered analytics.
- AI-generated service insights
- Trend and issue analysis
- Performance dashboards
Capture expertise as work happens
Transform valuable service interactions into trusted knowledge that helps technicians solve future problems faster.
- AI-assisted knowledge creation
- Expert review and validation
- Searchable visual tutorials
Grow into trusted AI
Every interaction strengthens your service operation. As knowledge accumulates, your people, your processes, and your AI all become more effective.
- Structured service knowledge
- AI-ready content
- APIs and enterprise integrations
Every service interaction
creates valuable intelligence
Most organizations solve the problem and lose what they learned.
SightCall captures expertise from every interaction and turns it into trusted intelligence that improves service performance, builds organizational knowledge, and powers AI.
How much could your team save with AI remote visual support?
Why AI Fails in Field Service:
The Blind Spot No One Talks About
We found a path to higher first-time fix rates, faster onboarding, stronger AI, and the confidence that expertise isn’t walking out the door but fueling the next generation of service excellence.
Frequently asked questions
What is SightCall for Field Service?
SightCall for Field Service is an enterprise-grade remote visual assistance solution that empowers field technicians, experts, and customers to solve issues faster using live video collaboration, augmented reality (AR), and AI-driven visual intelligence. It helps teams reduce truck rolls, improve first-time fix rates, and capture knowledge visually across their service organization.
How does SightCall improve field service operations?
SightCall streamlines complex service workflows by connecting on-site customers or technicians with technical support engineers in real time. The platform helps organizations:
- Reduce truck rolls with remote diagnosis before dispatch
- Increase first-time fix rates through guided AR sessions
- Shorten resolution time by connecting experts instantly
- Capture and reuse visual data for training and documentation
- Boost customer satisfaction (CSAT) with faster service delivery
What key features does SightCall offer for field service teams?
SightCall provides a robust set of visual collaboration tools designed for real-world field environments. These include:
- Live one-way and two-way video streaming
- AR annotations, measurement overlays, and pointers
- Freeze-frame image capture and markup tools
- Optical Character Recognition (OCR) and barcode scanning
- Async image and video sharing for limited connectivity environments
- Multiparty collaboration for experts, supervisors, and customers
- Pre-call readiness checks (audio, video, network)
- Real-time reporting and session analytics
Which systems does SightCall integrate with?
SightCall integrates seamlessly with leading Field Service Management (FSM), CRM, and enterprise platforms, such as:
- SAP Field Service Management (FSM) — embedded directly into work orders
- ServiceNow — integrated visual assistance workflows
- Salesforce, Microsoft Dynamics 365, and other CRMs via APIs
- Custom integrations with ERPs, CCaaS platforms, and knowledge systems
What is SightCall Xpert Knowledge™?
Xpert Knowledge™ transforms real visual assistance sessions into reusable tutorials, step-by-step guides, and AI-ready knowledge. By automatically capturing and structuring visual service interactions, organizations can accelerate green-hire onboarding, ensure knowledge consistency & accuracy, and build a scalable service knowledge base for AI agents and Human teams.
What platforms and devices does SightCall support?
SightCall runs on a wide range of devices and operating systems, ensuring accessibility for both field and office users:
- Native mobile apps for iOS and Android
- Desktop/agent consoles for Windows and macOS
- Support for modern browsers including Chrome, Edge, and Firefox
- Async image and video sharing when network connectivity is limited
How does SightCall handle poor or intermittent connectivity?
SightCall ensures continuity in challenging network environments through its dedicated real-time communicaiton network which is operational across the globe When connectivity is most challenging, Sightcall provides async image and video sharing. Technicians can capture images or videos on-site, share them asynchronously with remote experts, and continue collaboration once connectivity improves. The system automatically syncs shared media when bandwidth allows.
Can multiple stakeholders join a SightCall session?
Yes. SightCall supports multi-party sessions, allowing remote experts, supervisors, and even customers to join a live call. This collaborative capability ensures faster decision-making and better outcomes for complex field service cases.
How does SightCall protect data and ensure compliance?
SightCall is built on secure, enterprise-grade cloud infrastructure that meets global compliance standards such as GDPR, HIPAA, SOC 2 Type II, and CCPA. Features include:
- Consent-based session recording
- Automatic masking and face blurring
- End-to-end encryption and audit logging
- Configurable data retention and access control policies
What results can I expect after deploying SightCall?
Field service organizations typically achieve:
- Up to 50% fewer truck rolls through remote problem resolution
- Improved first-time fix rates
- Reduced resolution time and downtime
- Higher CSAT scores due to quicker, more effective service
- Lower operational costs and improved sustainability metrics
Does SightCall offer a demo for field service organizations?
Yes. You can request a personalized demo to experience how live visual assistance, AR guidance, and async image and video sharing can transform your field service efficiency. Request a demo
Don't let today's expertise
become tomorrow's lost knowledge.
Capture it. Scale it across your workforce. Build trusted service intelligence that improves every future interaction.