PODCAST: Optimizing Contact Center Operations and Empowering Agents

SightCall Sessions: Episode 9 In this episode, industry veteran Kathy Sobus shares insights from over 30 years in customer experience, IT, and AI innovation.  Drawing

PODCAST: Building a Better Partner Ecosystem with Genesys

SightCall Sessions: Episode 8 In this episode we delve into the future of customer experience (CX) with insights from Juergen Tolksdorf, Senior Director of Marketplace

PODCAST: A Digital Transformation Dialogue with Sears Home Services

SightCall Sessions: Episode 5 Digital transformation and innovation isn’t easy. And doing it for a 132-year-old company brings its own unique set of challenges. But