Bring live visual support into Microsoft Dynamics 365
Help service teams see customer and field issues remotely. Launch visual assistance from configured Dynamics 365 records and use live video, AR guidance, and visual tools to troubleshoot with more context.
Capabilities
1. Access visual support from Dynamics 365
Add the SightCall widget to a configured Dynamics 365 entity form, such as a Case, so agents can access visual assistance in their service workspace.
2. See the problem through live video
Connect remotely with customers or field personnel using mobile video to understand an issue without relying on verbal descriptions alone.
3. Guide resolution with visual tools
Use supported capabilities including live pointers, annotations, augmented reality, remote HD photos, flashlight, OCR, and document sharing to assist troubleshooting.
4. Capture additional context during a session
The Marketplace listing also identifies geolocation and timestamps, URL co-browsing, and signature collection among available features. Feature availability may depend on configuration and entitlement.
Key Benefits
Diagnose issues with visual context
Agents can see the equipment, environment, or problem instead of working only from a verbal explanation.
Keep assistance closer to the work
The widget places access to visual support in configured Dynamics 365 forms, reducing the need to start from an unrelated application.
Make remote resolution more practical
Live video and visual guidance can help teams assess issues and determine next steps before deciding whether on-site assistance is needed.