On Fast Company’s 2022 list of the World’s Most Innovative Companies, SightCall was recognized as a trailblazer in augmented reality.
We are proud to have ranked #4 in the publication’s Augmented Reality and Virtual Reality category, alongside Snap, the makers of Snapchat, at #1 and Google coming in at #6. This tremendous honor was made possible by our dedicated and talented teams around the world.
Fast Company ranked 528 organizations across 52 categories, acknowledging businesses that are making significant contributions to their industries and culture as a whole – “creating the future today,” in the publication’s words.
Our founder CEO Thomas Cottereau shared, “The transformation that our visual assistance solution helps customers around the world achieve is deeply rewarding for us, and this recognition is a reflection of the talent and dedication of our incredible technical and customer service teams.”
The World’s Most Innovative Companies is Fast Company’s signature franchise – and one of its most highly anticipated editorial efforts of the year. According to Fast Company, SightCall was specifically chosen for making meaningful, innovative strides in AR that works now for Fortune 2000 companies across Manufacturing, Healthcare, Retail, Utilities, Insurance and more. Additionally, SightCall operates on the technology that is already used today – including mobile devices, tablets and smart glasses.
We are eager to turn the spotlight back on SightCall’s innovators, highlighting some of what they achieved over the past year that helped propel us so close to the top of our class.
What we’re about
SightCall’s offerings for enterprises include both human-guided and self-guided experiences to digitally transform service delivery. Just last year we launched a digital process automation solution called Digital Flows, the most advanced digital process automation for visual, self-guided work execution. We also maintain tight integrations with such CRMs and FSMs as Salesforce, Munich Re, SAP, Zendesk, Microsoft Dynamics 365, Accenture and more than half a dozen others, plus unlimited customizable options through our advanced APIs.
On top of this, SightCall offers the visual assistance market’s most robust security measures – including end-to-end encryption capabilities, GDPR, CCPA and HIPAA compliance.
Innovators big and small turn to us to digitally transform service, simplify processes, and propel their operations forward. They include Kraft Heinz, GE Healthcare and Allianz, as well as top players in the mining and utilities industries, hospitals and healthcare organizations, and a number of emerging enterprises.
Achievements of the past year
Here are a few things that we’re proud of our teams for putting together:
- New partnerships, from teaming up with Qlaims to boost remote visual assistance access for insurance companies big and small, to helping Italy’s Lavazza Group transform machine troubleshooting to keep more days moving on great coffee. We’re also very proud of helping eliminate transport access barriers for disabled passengers through participation in the United Kingdom’s TRIG scheme.
- Engaging in mission-critical research on artificial intelligence technology in field services, helping educate and illuminate the transformative power of these digital tools.
- Teaming up with Microsoft Dynamics 365 to help meet customer needs despite distributed workforces, managing interactions across multiple support channels, and responding to rapidly increasing customer expectations.
- Unveiling a new features release that further bolstered our capabilities in what we offer to customers, from the SightCall no app experience to seamless photo annotation, providing an even easier way to document cases for customer service sessions.
And of course, the launch of our Digital Flows service solution, modernizing work procedures and customer journeys within service organizations – with dramatic results.
Innovation is a journey made up of daily steps that our committed team members take. So while we are deeply grateful to be in such distinguished company on this year’s rankings, the revolutionary enterprise outcomes for our customers are profoundly rewarding to everyone at SightCall. Their ease is our goal.
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