SightCall for Field Service

Optimize Technician Performance with Live Video, Augmented Reality and AI Insights.

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Empower Your Technicians

As technology rapidly evolves, so do the expectations placed on field service organizations by their customers and technicians. SightCall helps you meet these expectations by connecting technicians in a virtual, interactive environment where they can see and share valuable information for faster problem resolution.

Companies That Trust SightCall

Our success is driven by your passion for improving your service experience. Together we revolutionize the way technicians interact and perform tasks with greater efficiency.

How it Works

SightCall integrates seamlessly into your existing job order workflow with minimal effort. Our platform works in harmony with your current processes to maximize the impact of your technical service department.

Improve Technician Effectiveness With Remote Guidance

How many failed work orders would be successful if there was an easier way to receive guidance in the field? With SightCall, your technicians have immediate access to remote experts, ensuring that they are never alone on a service call. From any mobile device or wearable, they can receive live, AR-powered assistance to help them resolve complex tasks. SightCall reduces truck rolls, improves first time fix rates, and helps new technicians move quickly from the classroom to the field.

Use Cases

See just a few of the ways SightCall visual assistance can be deployed within your field service organization

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PRE-VISIT ASSESSMENT

Using SightCall, you can remotely assess a site, determining the time, tools and equipment that will be necessary to successfully complete the repair the first time.

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AR/AI SELF GUIDED MAINENANCE

With AR/AI guided maintenance, SightCall empowers your technician in the field, giving them step-by-step instructions to complete their work order.

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REMOTELY ASSISTED REPAIR

When facing a new or complex situation, SightCall provides immediate access to a remote expert that can guide your technician in the field.

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INSPECTION AND QUALITY ASSURANCE

Technical work can be inspected and signed off on via live video. Video, photos and supporting documentation are saved to the case for future reference.

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Training and Knowledge Share

Remote support supports on-the-job training. Additionally, the data collected provides invaluable documentation for troubleshooting, litigation and future trainings.

Preserve and Share Tribal Knowledge

Field Service Organizations are faced with the challenge of retaining knowledge from their aging workforce and transferring that information to the next generation of service leaders. SightCall helps you to retain valuable data from service calls including photos and videos of complex repairs. This information can be used for employee training, quality assurance, future reference, and to teach SightCall’s AI to support your technicians through automated assistance.

HOW TO GET STARTED

Transform Your Service Organization

SightCall integrates seamlessly into your existing software ecosystem and optimize your existing processes. You can keep your current CRM and FSM system, create your own experience leveraging SightCall APIs, or use SightCall in standalone mode. The choice is yours, and we’re here to make it easy.

"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring of their patients."

- Jaco Bierman, General Electric Healthcare, ASEAN Service Operations Manager

Key Features

feature_deviceagnostic
Device Agnostic
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Collect Signatures
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Smart Measure
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Annotation and Live Pointer
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Character / Barcode / QR Recognition
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Mobile SDK
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Chatbot Integration
feature_analytics
Reporting and Analytics

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