Technology is helping save more lives than ever before.
And healthcare professionals depend on complex medical devices to work when they need them.
But equipment problems happen. Downtime is inevitable.
That’s why the most successful companies focus on faster response and more efficient service.
SightCall Digital Flows help your customers get straight to solving the problem.
When something goes wrong with critical medical equipment, your customer can immediately launch a self-serve triage sequence.
A custom digital workflow will guide your customer step-by-step to a solution:
It will help them identify their equipment.
It will provide a list of common issues they can use to try to solve the error on their own.
And if the issue proves too complex, SightCall's global video network is always there to connect them to a service agent who can see details collected on-site in real-time.
You get support sessions that are focused on problem solving, not collecting contact information and serial numbers.
SightCall's solution enables your experienced technicians to minimize their truck rolls, adding efficiency and scale to your service operations.
And with a connected process, all information shared prior to and during the video session is uploaded to any system you have in place, creating transparency for both you and your customers.
