SightCall + Gemini Live API Brings Instant Intelligence to Service Interactions

See the impact that AI remote support has for Field Service teams

Have you registered for the 2026 Video Intelligence Conference Series?

Unlocking the Hidden Value of Video Support for Your Service Efficiency Strategy

Home » Blog

Insights from SightCall

Your go-to resource for mastering customer service and remote support

Data Architecture Is Necessary. Knowledge Architecture Is the Next Step.

Thomas Cottereau 08/31/2026

A SightCall perspective on why enterprise AI must move beyond retrieving data to learning from work.

Optima Seguros and Munich Re’s Remote Inspection Tool

Pete Humes 04/22/2021

AdobeStock_293737557

How Remote Visual Support Can Become a Commercial Revenue Generator

Pete Humes 03/18/2021

Video Inspections: AR and AI Technology Power Supply Chain Continuity

Pete Humes 02/22/2021

Thinking of Remote Visual Support as Just a “Feature” Will Result in Failure

Pete Humes 11/18/2020

minerva_1 2018_digitalization_of_maintenance_fig2 5

How Outotec Provides Continued Support and Connected Services with Remote Support

Pete Humes 08/19/2020

webrtc article illo hero

Should You Use WebRTC For Customer Support?

Pete Humes 04/20/2020

Engaging the Gig Economy for Field Service Excellence

Pete Humes 04/11/2019

sightcall_bg 3

Reduce Medical Device Downtime with Remote Visual Support

Pete Humes 02/28/2019

sightcall_bg 3

Mixed Reality: The Field Service Industry’s Greatest Problem Solver

Pete Humes 04/24/2018

ar pump2 copy

Augmented Reality in Field Service

Pete Humes 05/03/2017