Announcing SightCall for Microsoft Dynamics 365

Organizations that rely on Microsoft Dynamics 365 for their customer service or field service needs have a new way to modernize their workforce with digital processes and remote visual assistance. SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers through live video on any mobile device with AR and AI tools.

For organizations that need to find new ways to offer their services remotely, the enterprise-grade SightCall platform enables organizations to improve their customer experience and reduce costs as they deliver innovative service with a competitive edge. The fully customizable SightCall platform is built on a secure global network and fully integrates into Microsoft Dynamics 365 for a complete view of the entire customer service process.

• Live Video
• Augmented Reality
• Live Pointer & Annotations
• URL Co-Browsing
• Remote HD Photos and Flashlight
• Geolocation and Timestamp
• Document Sharing
• Signature Collection
• Optical Character Recognition (OCR)

SightCall integration is embedded directly into the Microsoft Dynamics case, allowing remote experts to instantly initiate a SightCall session through text or an email invitation. Once in the live video session, the expert can see what the customer sees and use features like AR annotations, document sharing, and co-browsing to guide them and collect information on how to resolve their issue.

• Fast Deployment - SightCall can be deployed quickly, often in a matter of hours, to immediately realize value from visual assistance. By partnering with us, innovative service delivery organizations empower their agents to resolve issues more quickly and efficiently while improving customer satisfaction and reducing costs.

• Data Synchronization - SightCall eliminates application and data silos with full integration with Microsoft Dynamics 365. Data synchronization allows for seamless workflows that provide a comprehensive view of actionable data. All information captured during a SightCall session, including video, photos, GPS location, and signatures, is automatically saved right within the MS Dynamics case with no additional data entry required.

• Cloud Architecture - SightCall, like Microsoft Dynamics 365, is a fully cloud-based solution. No matter where you are delivering service, be it across town or across countries, SightCall’s global network of data centers ensure high-quality video and audio even in challenging bandwidth situations.

SightCall can be used to conduct inspections and surveys remotely, reducing the need to send highly experienced techs for routine processes. Remote experts can also help guide customers to solve simple problems remotely which decreases downtime, eliminates technician visits, and reduces product returns.

When an in-person service visit is necessary, remote visual assistance streamlines the process. By reviewing the problem remotely with SightCall ahead of time, agents help ensure that the right technician is sent with the right parts and tools to fix problems the first time.

Companies using SightCall for Microsoft Dynamics 365 can use remote assistance to elevate their brand as a technically savvy and customer-focused organization that people are excited to do business with. Visit us on Microsoft AppSource or contact a SightCall expert today to learn more.