SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers remotely using live video from a mobile device with AR and AI technology. The enterprise-grade SightCall platform enables customer service organizations to improve customer experience and reduce costs as they deliver innovative service with a competitive edge.
SightCall cuts down on the time, travel, and resources needed to fix problems. Our platform empowers your experts to solve problems quickly and accurately so that they spend less time on administrative tasks and more time on customer issues.
Escalate any conversation to a live visual support session so your agents can see the issue firsthand and provide an effective, informed solution.
Enrich the service experience by adding live video to your customer interaction. With SightCall, you can engage and support customers in new and exciting ways and provide fast, personalized support that improves the customer experience.
With this free info sheet, learn about common use cases, advanced features and measurable results an organization can achieve with SightCall for Microsoft Dynamics 365.
Set a new standard for customer service with SightCall for Microsoft Dynamics 365. Through AR and AI-powered remote visual support, service organizations can now improve the customer experience and reduce costs, as they deliver innovative service that raises the bar and sets a new standard.
Agents & customers can interact using the pointer to identify items of interest, circle buttons and/or free form draw.
Agents can direct customers to useful information and walk them through it via a pushed URL which opens locally on their device.
Agents can share a screen or application directly to the Guest’s mobile device
Using the customer’s device, agents can accurately locate the user, helping to speed up field dispatches and combat fraud
Ability for the agent to capture text, barcodes or QR Codes and record the data accurately within the case log
Take HD photos of a customer's issue and save them directly to the case file within the Microsoft Dynamics 365 console
Learn how SightCall and Microsoft Dynamics 365, together can improve customer service efficiency and increase time to resolution.
