Solve Faster. Serve Better. Add Vision to Your Field Operations.
Improve first-time fix-rate with expert guidance right when it matters
How SightCall Works
More than a video call.
More than service software.
Solve
Using real-time video collaboration and augmented reality, technicians can diagnose issues accurately and implement solutions faster, reducing downtime and improving first-time fix rates.
Serve
Whether supporting customers or field teams, SightCall helps you deliver exceptional service with seamless remote interactions that speed communication, build trust, and drive higher satisfaction levels across every service experience.
Capture
Record and document visual sessions to create a library of insights, ensuring consistent training, continuous improvement, and retention of institutional knowledge.
Customers
Supporting Global Service Leaders
Real Results
Move the Metrics that Matter
50%
Fewer Truck Rolls
Leveraging SightCall, we can diagnose a large percentage of our jobs before we roll a truck and order parts. Which means we’re going to reduce truck rolls, which will reduce cycle time, and improve customer experience.
David Steckel
Head of Product & Innovation
81%
Increased First Time Fix Rate
5×
Savings on Field Service Operations
69%
Decreased Average Resolution Time
80%
Increased CSAT
Connect your field technicians with visual tools that put expert eyes on site and critical knowledge in their hands.
Key Differentiators
What SightCall VISION can do
Connect to Experts with Real-Time Video
- Reduce truck rolls
- Speed resolution time
- Improve accuracy
Capture Visual Data Instantly
- Faster than manual entry
- Fewer errors
- Integrates with your software
Guide Remotely with Augmented Reality
- Faster problem diagnosis
- Precise measurement
- Increase first-time fix rate
Capture Knowledge from Notes, Photos and Video
- Scale knowledge sharing
- Reducing onboarding and training time
- Optimize daily operations and decisions
SightCall VISION Platform
Put expert eyes on site and critical knowledge in the hands of your field service teams.
Case Studies
Field Service Innovators
Improved resolution rates with pre-visit triage
Increase in FTFR and decrease in resolution time
Saved over $300K in travel costs per month
Cost savings through increase of remote support sessions
Key Capabilities
Connects with Your Existing Software Ecosystem
SightCall integrates seamlessly with leading field service management software. Keep your current CRM and FSM system, create your own experience leveraging SightCall APIs, or use SightCall in standalone mode.
Related
Read More Field Service Insights
Ready for a demo?
Ready to Expand Your Field of Vision?
See how SightCall transforms the way you serve.
