SightCall stepped into the spotlight for an episode of Trending Today, a television series celebrating the most innovative entrepreneurs and trendsetters across the nation.
The feature, which first aired on A&E Television on February 24, 2024, is now available online.
The segment offers an exclusive peek behind the scenes at SightCall and a chance to hear directly from some of the talented team responsible for SightCall VISION, the groundbreaking visual assistance platform poised to redefine how enterprise services are delivered.
The Genesis of SightCall VISION
Founded in 2008, SightCall has been at the forefront of visual assistance technology. The software has evolved from a remote video support tool into a comprehensive, state-of-the-art visual assistance platform called SightCall VISION.
According to Thomas Cottereau, the visionary founder and CEO, SightCall VISION marks the dawn of a new chapter in service delivery and customer interaction.
Cottereau points out a pivotal shift in consumer expectations, highlighting a growing frustration with traditional communication methods.
“We’ve come to a point where text and voice communications are no longer meeting customer expectations,” Cottereau said. “Most Cloud CX solutions, field service applications, and other digital service tools are missing the most effective method of human communication: VISUALS.”
Adding New Dimensions to Enterprise Service
SightCall VISION offers a multimodal, AI-enhanced visual guidance platform.
The innovative solution integrates augmented reality (AR), live video, and advanced AI computer vision, enabling agents, customers, technicians, and remote experts to visually address and resolve real-world service challenges.
Antoine Vervoort, co-founder and Senior VP of Engineering, highlights the way that SightCall has “set the standard for the visual assistance industry by creating something that empowers your workforce and improves customer relationships.”
SightCall's Impact and Client Success
The influence of SightCall extends across various sectors, with its solutions being adopted by Fortune 500 companies and service leaders in fields ranging from manufacturing and consumer goods customer service to healthcare and insurance.
Helpline, a French IT service desk provider recognized for its digital transformation prowess, praises SightCall for its ability to expedite solutions and enhance user experiences.
“[SightCall] is a way for our agents and technicians to guide our end users, a way to accelerate answers,” said Lionel Florence, Helpline’s Contact Center Chief Officer. “I think it’s the best solution today for these kinds of challenges.”
Similarly, John Carroll, CEO of the Service Council, acknowledges the complex challenges faced by field service engineers and lauds augmented reality and AI technologies for enabling proactive service experiences.
The Service Council conducts extensive research and analysis of trends in the service industry. In the segment, Carroll notes that “56% of service leaders were prioritizing a technology investment in 2023.” And he points out that advanced tools such as AR and AI are “critical for best-in-class organizations.”
Showcasing the Mission of VISION
Elizabeth Plummer, Executive Producer of Trending Today, lauds the SightCall team for their groundbreaking advancements in visual assistance, augmented reality and artificial intelligence technology, remarking, “SightCall’s innovative approach to service is truly remarkable for companies and consumers.”
You’re invited to watch and learn more about SightCall’s mission from its founders, key leaders, clients and industry influencers.
Join us on a journey from Paris to Chicago and beyond for a closer look at how this unique combination of cutting-edge technologies is helping companies see more, solve faster, and serve better.
Trending Today is a distinguished program spotlighting the nation's foremost entrepreneurs, innovators, and trendsetters, reshaping and elevating diverse industries. This show provides a dynamic platform for esteemed guests to articulate their inspiring professional journeys, steadfast commitment to brand development, and the motivation they offer to aspiring entrepreneurs pursuing the American dream. Learn more at www.TrendingToday.com.
