SightCall, the leading provider of visual engagement solutions, has been named the winner of the 2023 Appealie SaaS Award for Enterprise Customer Service Software.

The award recognizes SightCall as the best solution for businesses that need to provide high-quality customer service at scale.

SightCall’s visual engagement platform enables businesses to connect with their customers in real time, using video, augmented reality, AI and enhanced digital automation.

The platform empowers companies and their agents to provide faster, more accurate support, and to resolve issues more efficiently.

“We are honored to be recognized as the best solution for enterprise customer service software,” said Thomas Cottereau, CEO of SightCall. “Our mission is to help businesses provide exceptional customer service by transforming the support experience.”

“This award is a testament to our commitment to innovation and the dedication of our team who work hard to help our customers succeed,” he added.

APPEALIE recognized 33 SaaS (Software as a Service) apps for their demonstrated excellence and customer outcomes.

“Software buyers have an overwhelming number of vendors to choose from,” said Arabella Solaybar of APPEALIE. “Our data-driven software award methodology honors customer-obsessed SaaS platforms that are differentiated from the crowd by delivering superior customer outcomes.”

Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria. APPEALIE also conducts further due diligence beyond the applications submitted to ensure that each winner meets its standards of excellence.

To demonstrate APPEALIE's selectivity in awarding SaaS awards, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp, all of which use a 5-star rating scale).