Still Stuck in Voice and Text? See What Your Customers See
Improve FCR and bring clarity to customer service
Trusted by Global CX Leaders
Customer Service Success Stories
Improved AHT for booking inquiries
Improved CSAT scores and service efficiency
Improved agent efficiency
Fitness Equipment Manufacturer
“We know we could solve so many problems if we could just see what the customer could see. Using SightCall eliminates barriers of knowledge and different terminology so we can quickly help customers.”
European Airline
How we helped:
Faster & more personalized customer service
Improved AHT for booking inquiries
Improved CSAT scores and service efficiency
Leading Coffee Brand
How we helped:
30% reduction in average handling time
Improved agent efficiency
Outsourced User Support
“SightCall is much more than a video solution. It’s a way for our agents and technicians to guide our end users. It’s a way to accelerate answers to issues. I think it’s the best solution today for these kinds of challenges.”
SightCall for Customer Service in Action!
How It Works
Streamlined and Focused on Positive Customer Service Outcomes
Seamless and Secure Video Calls
Live Sharing
See what your customers see in real-time to get to solving their issues faster!
Seamless
Utilize simple SMS or email invitations to start a call.
High Definition
Connect instantly with customers through a secure, HD video stream.
Interactive Tools
Augmented Reality Notations
Use AR annotations to draw on the screen and highlight specific areas for the customer.
OCR Smart Scan
Scan serial numbers and ids using OCR (Optical Character Recognition) for accurate information capture.
Translations
Overcome language barriers with real-time, instant translation.
Personalized & Expert Service
Capture Visual Sessions
Allowing your company to transform real-time knowledge into reusable assets that can be referenced, shared, and built upon across the organization.
Enable Consistent Training
By providing teams with standardized, recorded materials that ensure every member learns the same processes, best practices, and expectations, reducing gaps in knowledge transfer and maintaining quality across the organization.
SightCall VISION
More efficient calls. Faster fixes.
Go beyond the limits of voice and text by showing instead of just telling.
SightCall VISION
Remote Visual Support
See it. Solve it.
Auto Knowledge Capture
Xpert Knowledge™
Visual AI
Smarter. Faster.
Remote Visual Support
Live video to see and solve faster
See it. Solve it.
Collaborate in real time with remote experts using video, AR, and digital tools. Instant visual support ensures quick, effective troubleshooting, even for complex issues.
Xpert Knowledge™
AI powered tutorials and resources
Auto Knowledge Capture
Use AI to automatically capture and convert real-time visual support sessions into structured, multimedia tutorials.
Visual AI
Extract actionable data with image recognition
Smarter. Faster.
Transform any device camera into an expert, problem-solving eye that can identify issues and recommend solutions using image recognition and real-time visual guidance.
Integrations
Add Vision to Your CX Stack
As a preferred visual support partner of the leading cloud CX platforms, adding SightCall VISION to your existing CRM, ITSM or software ecosystem is easy.
Frequently Asked Questions
What is SightCall for Customer Service?
How does SightCall enhance support efficiency and outcomes?
SightCall adds visual clarity to voice, chat, and messaging channels, helping organizations: improve first-call resolution rates, reduce average handle time, lower repeat contacts and escalations, and enrich support records with visual context.
Which CCaaS and CRM platforms is SightCall integrated with?
SightCall is fully integrated with leading CCaaS and CRM ecosystems including Genesys Cloud CX, NICE CXone, Five9, and Salesforce Service Cloud, enabling agents to launch visual assistance from within their existing platforms without context switching.
What core features do customer service agents get with SightCall?
Agents benefit from: live one-way and two-way video, screen sharing / screencast, AR annotations and pointers, freeze-frame capture + image markup, OCR and barcode scanning, SightCall Snap (for async photo and video sharing), multi-party sessions (to include supervisors or specialists), pre-call readiness diagnostics, and session analytics & reporting.
How does SightCall Snap work for customer service scenarios?
When network conditions are constrained or a real-time video call is impractical, agents or customers can use SightCall Snap to capture photos or short video snippets and share asynchronously. These media items sync automatically when connectivity strengthens and integrate into the session context for continued collaboration.
How does SightCall embed inside Genesys, NICE CXone, Five9, and Salesforce?
SightCall launches natively within your CCaaS or CRM workflow: agents can start visual sessions from a case or chat, pass contextual data, and record session outcomes directly into the system. Examples include a Genesys Cloud widget, NICE CXone orchestration, Five9’s Video Engagement, and a SightCall component inside Salesforce Service Cloud.
What platforms and devices does SightCall support?
SightCall supports native mobile apps for iOS and Android, a browser-based agent console for Windows and macOS (supported browsers: Chrome, Edge, Firefox), and SightCall Snap for async image/video sharing when connectivity is limited.
How does SightCall handle poor or intermittent connectivity?
In low-bandwidth environments, agents can shift to freeze-frame guidance or use SightCall Snap to send photos or short videos asynchronously. These images and videos sync automatically when network conditions improve, preserving session continuity and context. SightCall Snap is useful as a visual context tool for voice agent contact centers not supporting live-video feed.
Can multiple participants join the same visual session?
Yes. SightCall supports multi-party sessions—supervisors, specialists, or other stakeholders can join a live call to assist, guide, or oversee without interrupting the customer experience.
What security, privacy, and compliance measures does SightCall provide?
SightCall is built with enterprise-grade security and compliance in mind (GDPR, HIPAA, SOC 2, CCPA). It includes encrypted communications, consent flows, automatic masking or face-blurring, audit logs, and configurable access and data retention policies.
What performance outcomes can I expect from using SightCall in customer service?
Companies using SightCall often see higher first-call resolution, reduced handle time, fewer repeat tickets, improved CSAT/NPS, and greater agent efficiency—especially when visual assistance is embedded directly in their CCaaS and CRM systems.
How can I see SightCall in action for customer service use cases?
Request a demo to see how live visual assistance, AR guidance, and SightCall Snap can transform your support operations within your existing CCaaS and CRM environment.
Ready for a demo?
End Guesswork. Elevate Service.
Experience the future of support with SightCall Visual Assistance
