SightCall for Zendesk Support
See what your customers see!

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Enhance Agent efficiency.
Close more cases, Faster.
Increase your customer satisfaction.

Customer interactions made easy:

Increase your agents’ productivity using live visual interactions.

Enable your customer to show you what’s wrong and help your agents to quickly resolve issues.

Close claims faster and solve more problems by bringing your expert support agents closer to the problem, from the very first contact, and reduce the re-occurrence risk.

Customer interaction
As easy as 1 . . . 2 . . . 3 . . .

With one single click, send a link to your customer via SMS or Email

Clicking the link will start the camera on your customer’s phone

See what your customers see and guide them towards issue resolution

Seamless integration in your Zendesk instance

Unlike many other video calling solutions that require a herd of developers to install and maintain, SightCall Visual Support Agent can be installed by a Zendesk System Admin right from the Zendesk Marketplace and merges in your Zendesk instance in full transparency.

SightCall provides a global infrastructure backed up by an enterprise grade Service Level Agreement (SLA). Click here to view the SightCall Visual Support Agent on the Zendesk Marketplace.

Key Features

Omnichannel escalation

Escalate written interaction to live video with one click.

Live audio and video

Get HD view of the problem shown by the customer in real time.

Remote control

Start the flashlight if too dark, zoom if too small, and pause the video when needed.

Annotations

Annotate on the phone with a finger and on the web console with a mouse.

Application sharing

Share an invoice, a technical document or any application with your customer.

Co-browsing

Push a URL to co-browse any website without restrictions.

Zoom

Remotely zoom to better view what you want to see.

Photos & video recording

Photos and snapshots are saved into the Zendesk ticket.

Provide Customers with the Experience They Deserve

In this fast paced world, your customers’ expectations regarding quality of service are constantly growing. Customers demand immediate response, personalized service and quick resolution of issues.

SightCall Visual Support for Zendesk provides customer support team with the ability to engage their customers in a way that increases satisfaction and enhances the overall customer experience.

Increase Customer Satisfaction

Connect with your customers in a whole new way.Improve your quality of service and form better relationships with your customers through real time video assistance.

SightCall Visual Support for Zendesk will allow your agents to communicate more effectively with their customers, form stronger customer engagement and ultimately bring more loyalty to your company.

SightCall for Zendesk

SightCall for Zendesk SupportSee what your customers see!

Enhance Agent efficiency.Close more cases, Faster.Increase your customer satisfaction.