SAN FRANCISCO, CA (May 24, 2018)– SightCall, the leading global provider of real-time video interactions for enterprises, has announced an expansion to New Zealand through partnership with Rubis Digital, a fast-growing digital integrator that helps Kiwi businesses digitally transform and adapt at scale. SightCall’s strategic partnership with Rubis Digital will allow NZ organizations to harness the most advanced, simple-to-use platform on the market for video interactions between customers and enterprises.
Rubis Digital helps companies deliver innovation across their customers’ ‘digital’ journeys and drives operational excellence through process automation and connectedness with their field support team.With their digital knowledge and cloud-based solution partnerships, the team has built extensive delivery expertise through their work across multiple national and international projects for a wide variety of organizations including: large insurances, utility companies, government agencies with mission critical systems, and small New Zealand start-ups.
“We are excited to bring Rubis Digital onboard to accelerate our growth in New Zealand,” stated Alex Leroux-McCarroll, Director APAC at SightCall. “The complex nature of the geography in this region makes field services and customer support operationally challenging. Access to a great remote video support solution will have a huge impact on customer experience and field services. Rubis Digital has the perfect combination of business process, change management and technical skills to help enterprises successfully transform their claims, customer care and field operations.”
“We are fundamentally changing the way organisations interact with their customers,” stated Philippe Paya, Partner at Rubis Digital. “We help them drive digital innovation into the core of their processes, products and offers. Today’s cloud based solutions and services really provide a springboard for innovation and give organisations the means to deliver a broader range of products and services, faster and with less expense. We believe SightCall will help us to deliver on our promises and help Kiwi businesses reshape the way they deliver service to their customers!”
SightCall’s visual support solution is a cloud based, quick-to-deploy tool for enterprises that enables live video interactions in a wide variety of use cases.
- Insurance Claims – From First Notice of Loss through to repairs, SightCall shortens the claim lifecycle by allowing claims adjusters to file and settle claims remotely, viewing the damage through the customer’s mobile device. Adjusters can pause live video, annotate on screen, and take HD photos with timestamps and geolocation.
- Customer Support – Customers can share their mobile camera with support agents to provide a complete view of a situation or problem. Support agents can control the live feed by pausing, taking HD photos, annotating on the screen, and sharing documentation on the customer’s device.
- Field Service – Using SightCall, field technicians can be guided with augmented reality, or connected to a remote expert via live video. Remote visual support improves first time fix by 21%, while reducing training time for field technicians.
SightCall is the leading global Video Cloud platform delivering live rich interactions between business and customers. The Augmented Reality-powered Video Assistance offered through SightCall is transforming the way companies are interacting with their customers and field forces. In a connected mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. www.SightCall.com
About Rubis Digital NZ
Rubis Digital is a fast-growing digital integrator providing innovative, frictionless customer experience solutions and design cloud platforms that empower organizations to scale and streamline their field-services. www.rubisdigital.co.nz.