Dealing with uncertainty, changing operating needs and technological advancements during times of crisis.The start of 2020 saw the field service industry poised for drastic change in the way they operate – everything from improving on-field customer service capabilities, to uncovering new advancements in AI and predictive analytics.
However, the outbreak of COVID-19 has introduced new threats and barriers to the FSM community, as well as shifting priorities that were not there one month ago.
This report takes a deep dive into how the virus has impacted different industries across field service operations, changes to various operating models, as well as a step-by-step guide on how to put in place a business continuity plan for those struggling today.
