A SightCall + Copperberg Report
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In the past two years, many field service organizations (FSOs) have invested in technology solutions to support their digital transformation projects, ensure business continuity, maintain customer satisfaction, and futureproof their business in the face of unforeseen events and times of crisis. As FSOs start to recover in a post-pandemic world, it’s time to take a look at their technology investments, in particular visual assistance, and consider whether they can drive further ROI, unlock additional revenue, and create more value for their customers.