Report: The State of AI in Field Service 2021

2021: The State of AI Until a couple of years ago, artificial intelligence (AI) was considered to be the future for field service organizations (FSOs). That future is here and although AI has yet to become commonplace among FSOs, the industry is experiencing unprecedented adoption of AI and datadriven solutions. We’ve turned to our field […]

Report: Voice of the Field Service Engineer

2021 Voice of the Field Service Engineer The Service Council’s fourth consecutive Voice of the Field Service Engineer (VoFSE) survey provides insight into the current and desired capabilities of the FSE respondents and gives specific recommendations on how to align technology transformation initiatives to support and empower technicians in the ways they need it most. […]

Webinar: Quantifying Sustainability with Allianz

Bridging the Data Gap Between Service Organizations and Carbon Reduction Global government regulations continue to put pressure on companies to measure and report on their environmental, social, and governance (ESG) performance. When identifying quick-win business units for improving environmental impact, service organizations rise to the top of the list. Within all service organizations there are […]

Report: Field Service Management in the Age of Coronavirus

Dealing with uncertainty, changing operating needs and technological advancements during times of crisis.The start of 2020 saw the field service industry poised for drastic change in the way they operate – everything from improving on-field customer service capabilities, to uncovering new advancements in AI and predictive analytics.   However, the outbreak of COVID-19 has introduced […]